SoLo Funds

Dear Shonie, Thank you for taking the time to share your positive experience with us. We're pleased to hear that Solo made a difference for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again soon. Thank You, SoLo Community Expert

Dear Windy, We're glad you were ultimately able to receive the funds you needed for your trip. Funding decisions are made by individual lenders, and factors such as your SoLo Score, loan request details, and lender preferences can all affect how quickly a request is funded. We appreciate you being part of the SoLo community and encourage you to continue making on-time repayments, as this can help strengthen your borrowing history over time. Thank you for your feedback, and we wish you all the best! Thank You, SoLo Community Expert

Hello, We're so glad to hear you had a fast and easy experience with SoLo. Making it simple for our community to access funds when they need them is our goal. We appreciate your support and thank you for being part of the SoLo community! Thank You, SoLo Community Expert

Hello, Thank you for your wonderful review! We're delighted to know that you loved using Solo. Our team works hard to ensure our product meets your expectations, and it's great to hear that we succeeded. We look forward to serving you again. Thank You, SoLo Community Expert

Dear Cappuccino, We're delighted to hear your experience was fast and easy. Making the borrowing process simple and efficient is our goal. We appreciate your support and thank you for being a valued member of the SoLo community! Thank You, SoLo Community Expert

Dear Natalie, Thank you for taking the time to share your positive experience with us. We're pleased to hear that Solo made a difference for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again soon. Thank You, SoLo Community Expert

Hello, Thank you for reaching out. Our records show that you created your SoLo account and requested a loan of $50 on 4 August, 2026. Your loan was funded by a lender and the funds deposited into your SoLo cash wallet. You contacted our Customer Support team on August 4 and 5 regarding your inability to transfer the funds from your SoLo cash wallet to your external account. You were advised on both occassions that funds can be withdrawn either via Instant Withdrawal which incurs a 1.99% transfer fee or via standard ACH transfer which has zero transfer fee but typically takes 1 - 3 business days. You can proceed to withdraw the funds to your linked debit card of bank account by any of the withdrawal methods. Thank You, SoLo Community Expert

Hello, We're so happy to hear SoLo was there to help when you needed a hand. Providing access to support through our community is what we're all about. We appreciate you being part of SoLo and thank you for sharing your experience! Thank You, SoLo Community Expert

Dear Taigen, Thank you for your positive feedback. We're thrilled to hear that Solo met your financial needs. Your feedback is invaluable to us and plays a crucial role in helping us enhance our offerings. We look forward to the opportunity to serve you again. Thank You, SoLo Community Expert

Hello, We developed SoLo to help people using something different, something more human, and we are glad to hear from you that it works. We were tired of financial services not designed for our needs and the lack of trans­parency, simplicity, and unfair terms. Thank You for being part of our community where people support each other. Thank You, SoLo Community Expert

Dear Gary, We're glad SoLo was there for you when you needed it most—not just once, but twice. We appreciate your trust in our community and look forward to being here whenever you need us again. Thanks for being part of SoLo Funds! Thank You, SoLo Community Expert

Dear Jamie, We developed SoLo to help people using something different, something more human, and we are glad to hear from you that it works. We were tired of financial services not designed for our needs and the lack of trans­parency, simplicity, and unfair terms. Thank You for being part of our community where people support each other. Thank You, SoLo Community Expert

Dear Tammy, We understand our model does not follow traditional lending models as we wanted something different, something more human. So we are happy to provide some additional information regarding the loan funding process. Once a Borrower submits a loan request to the Marketplace, it will then need to be accepted to be funded by a Lender (a user on the app such as yourself). This time period of waiting for your loan to be accepted can vary in time. However, when a loan is accepted to be funded by a Lender and both parties agree on the terms, it takes only minutes for the funds to be deposited into the Borrower's SoLo wallet. Here are a few points to keep in mind: 1. Funding a loan request is up to the discretion of individual lending members. Borrowing members choose how much and when they pay, including if they want to add an optional tip to the lending member or donation to SoLo. Borrowing members have 100% optionality and control over the terms of their loan, and any amount paid in addition to the loan principal is voluntary. Electing not to tip or donate has no impact on a member’s ability to request a loan, nor does the SoLo platform give a member preferential treatment for including a tip or donation. 2. You can increase your trust in the platform by paying your loans back early or on time. This will increase your SoLo Score, and will also be visible to lending members in your loan history. The higher your score, the more trust future lenders will have in you. 3. Your loan will be active in the Marketplace for up to 3 days. At that time, if it remains unfunded, it’ll be automatically canceled. Upon cancellation, you can immediately create a new request. 4. We offer a SoLo Protection Program to Lenders which provides additional protection for your investments. Regardless of whether you choose to enroll in our Protection Program, we always make our best effort to recover funds for our Lenders. 5. We offer a grace period on all loans during which no late fees are applied. We hope this information is helpful. Please let us know if you have any additional questions. Thank you, SoLo Community Expert

Dear Lorena, We're so glad to hear you found SoLo easy to use and that you received a quick response. We appreciate you being part of our community and thank you for choosing SoLo! Thank You, SoLo Community Expert

Dear Kim, We're thrilled to hear you had a great experience with SoLo. We appreciate you being part of our community and are glad we could be there when you needed us. Thanks for choosing SoLo! Thank You, SoLo Community Expert

Hello, We're grateful to have you as part of the SoLo community and are so glad we could be there when you needed us. Wishing you all the best, and thank you for choosing SoLo! Thank You, SoLo Community Expert

Dear Joyce, We're so glad SoLo was there for you when you needed help most. Thank you for being part of our community, and we appreciate you taking the time to share your experience! Thank You, SoLo Community Expert

Dear Brooke, We're thrilled to hear you're enjoying SoLo. We appreciate your support and are grateful to have you as part of our community. Thanks for choosing SoLo! Thank You, SoLo Community Expert

Hello, We're happy to hear SoLo provided fast service and quick help when you needed it. We appreciate your support and are grateful to have you as part of our community! Thank You, SoLo Community Expert