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Songtrust

72 条评价

4.172 条评价
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关于 Songtrust

数据更新
网站
songtrust.com
分类
媒体与出版
所在地
United States · New York
状态
待认证
近 12 个月
72 条评价
差评回复率
8%(1/12 条)
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Songtrust靠谱吗?

Songtrust(songtrust.com)在 OK.one 的综合评分为 4.1 分(满分 5 分),基于本站收录的 72 条用户评价,属于媒体与出版分类,口碑良好。80% 的评价为 4 星及以上,14% 为 1 星;商家回复了 8% 的差评。数据最后更新于 2026-08-10。

用户怎么说

s
slade · 写过 1 条评价 · 已认证 · 体验于 2026-03-27 ·

快速服务

Songtrust 回复2026-04-10

Hi Slade! We're so glad to hear you've been satisfied with our service. Should you run into any account issues in the future, please don't hesitate to contact us here: https://www.songtrust.com/contact-support

Y
Yevhen · 写过 2 条评价 · 体验于 2026-04-04 ·

很棒的服务

Songtrust 效果很好。

Songtrust 回复2026-04-17

Thank you for taking the time to share your feedback, Yevhen! We appreciate you for being a dedicated member of the Songtrust community since 2022. We're so happy to hear that we were able to improve your experience with us. If anything else comes up, please don't hesitate to reach out again at [email protected]. We hope to be your trusted publishing administrator for many more years to come!

J
Jeffrey Stephen · 写过 2 条评价 · 体验于 2026-01-06 ·

帐户终止前的最终通知 - 未解决的支持案例

您好,Songtrust 团队, 这是我在采取进一步行动之前解决多个未答复的支持请求的最后一次尝试。 在过去的几个月里,我提交了大量有关我的两个 SongTrust 帐户的帐户、文档和发布事宜的查询。尽管收到自动确认(大多数时候)和指定的案件代表(Stephanie E. 和 Laura),但我还没有收到任何实质性答复、更新或解决方案。这是绝对、完全不能接受的。 优秀案例: EFRE.gmail 联系人 • 1 月 6 日 – 参考号#39272902557 → 无回复 • 2 月 10 日 – 跟进 → 无回应 • 3 月 7 日 – 参考号#43143805443 → 无回复 • 3 月 9 日 – 参考号#43157425738 → 无回复 Gmail 上的 AstronautAgency.label • 2月8日和2月11日 → 时间敏感的查询 → 没有确认,没有案件编号,没有回复 这不是一个小延迟。这是在很长一段时间内完全缺乏对多个请求的支持。 同样令人担忧的是,我收到了对公共 Trustpilot 审查的回复,而多次直接支持查询却一直被忽略。这种对比并不能很好地反映您的支持流程。 此时,我在 48 小时内请求以下内容: •直接回复所有公开询问 •确认我的案件正在积极处理 •对缺乏沟通的明确解释 如果我在该时间内没有收到回复,我将继续: •终止两个帐户 •过渡到不同的发布管理员 •在业界公开分享我的经验,以反映我所遇到的缺乏支持的情况 我更愿意解决这个问题并继续与 Songtrust 合作,但就目前情况而言,如果您不立即采取行动,这是不可能的。 我期待得到及时答复。 希望这次能收到您的来信 杰弗里·斯蒂芬·巴洛

Songtrust 回复2026-04-17

Thank you for taking the time to write this, Jeffrey. Your frustration is completely valid. Time-sensitive needs and questions about how your catalog is being handled should not go unanswered as long as they did. We hear you clearly, and we do not want to lose you as a client. Our team has since reached out, when you have time please let us know how you'd like us to proceed so we can assist you further. Our team appreciates your patience and sincerely hopes to resolve this together.

J
Joel · 写过 2 条评价 · 已认证 · 体验于 2026-03-27 ·

这是一次很棒而快速的体验

Songtrust 回复2026-04-03

Hi Joel! We are so happy to hear that you had such a positive experience with our account setup process. Thanks for choosing Songtrust as your trusted publishing administrator!

v
victor · 写过 1 条评价 · 已认证 · 体验于 2026-03-27 ·

该平台易于使用

Songtrust 回复2026-04-03

Hi Victor! We aim to make our platform as easy to use as possible for our clients, so it's wonderful to hear this from you. Should you run into any issues with your Songtrust account in the future, please don't hesitate to reach us here: https://www.songtrust.com/contact-support

H
Hugh · 写过 3 条评价 · 已认证 · 体验于 2026-03-22 ·

服务很棒!

我喜欢学习新事物,这可能对我未来的盈利有益!

Songtrust 回复2026-04-02

Thank you for this 5-star review, Hugh! We can't wait to begin collecting publishing royalties for you. Please don't hesitate to reach out here if you run into any issues with your Songtrust account in the future: https://www.songtrust.com/contact-support

A
ANDRE · 写过 1 条评价 · 已认证 · 体验于 2026-03-22 ·

Songtrust 使歌曲注册变得更加容易。

Songtrust 回复2026-04-02

Hi Andre! We're very happy to hear that we made the song registration process easy for you. Our team hopes to be a part of your music career journey for many years to come!

K
Kenton Fowler · 写过 2 条评价 · 已认证 · 体验于 2026-03-26 ·

用户友好,很容易找到你的方法

方便使用的

Songtrust 回复2026-04-02

Thank you for taking the time to leave this review, Kenton! We strive to make our platform as user friendly as possible, so it's wonderful to hear this from you. We appreciate you being a valued Songtrust client!

S
Shamel · 写过 2 条评价 · 已认证 · 体验于 2026-03-19 ·

提供的服务非常好

Songtrust 回复2026-04-02

Thank you for this positive feedback on our service, Shamel! Our Client Services team is here any time if you have any other questions. Have a wonderful day!

C
Carlos · 写过 2 条评价 · 已认证 · 体验于 2026-03-20 ·

使满意

一切都非常清楚和简单。

Songtrust 回复2026-04-02

Hi Carlos! Thank you for this 5-star review on our account setup process, we're glad to hear you found it clear and simple. We appreciate you using Songtrust!

A
Andre · 写过 1 条评价 · 已认证 · 体验于 2026-03-13 ·

我很欣赏这个平台

我很欣赏这个平台,但我对它还很陌生,所以我想看看结果如何

Songtrust 回复2026-04-02

Hi Andre, welcome to Songtrust! We're thrilled to hear you've enjoyed our platform so far. Please feel free to reach out support team here any time you need help with your account: https://www.songtrust.com/contact-support

c
customer · 写过 3 条评价 · 已认证 · 体验于 2026-03-13 ·

到目前为止,一切都很好

Songtrust 回复2026-04-02

Hi Janos! So happy to hear you've been satisfied with Songtrust so far. Should you run into any account issues in the future, please don't hesitate to contact us at [email protected]. Thanks for being a valued Songtrust client!

M
Michael Emperiom · 写过 3 条评价 · 体验于 2026-02-02 ·

这是一个骗局

大约六周前,我申请成为 Songtrust 会员。尽管他们处理了我的申请费,但他们未能激活我的帐户,因为他们的系统无法验证我的身份。我随后的电子邮件和支持请求已被完全忽略。因此,我已将此事提交给我的律师以追回我的资金。

p
phil · 写过 2 条评价 · 已认证 · 体验于 2025-12-21 ·

过程相对简单。

Songtrust 回复2026-04-02

Hi Phillip! Thank you for this positive feedback on our onboarding process, we hope you continue to find Songtrust easy to use. Please feel free to reach us here if you need any help with your account moving forward: https://www.songtrust.com/contact-support

T
TK · 写过 3 条评价 · 已认证 · 体验于 2026-03-12 ·

轻松添加歌曲功能非常棒。

轻松添加歌曲功能非常棒。 税务信息有点尴尬,我对分享如此敏感的信息犹豫不决。

Songtrust 回复2026-04-02

Thank you for the positive feedback on our song registration process, Terrence! We completely understand your hesitation around sharing your tax information in your account. To clarify, we only require this information so that we can legally release your royalty payments to you. Please rest assured that we use industry-standard encryption to keep your sensitive details secure. If you have any other concerns, please don't hesitate to contact our Client Services team by emailing [email protected] any time!

I
Iqbal · 写过 2 条评价 · 体验于 2026-03-12 ·

干得好宋信托

Songtrust 回复2026-04-02

Hi Iqbal! Thank you for this 5-star review, we hope to keep satisfying you with our services. Have a great day!

P
Phillip · 写过 1 条评价 · 已认证 · 体验于 2026-03-10 ·

我试图改变我的主要...

我试图更改我的主要帐户电子邮件。这花了很长时间和多次尝试……我相信 Songtrust 我们最终做到了这一点,但这确实花了很长时间。看来这里还有很大的改进空间。

Songtrust 回复2026-04-17

Hi Phillip, thank you for this fair assessment. We're glad we got to help you in the end, and we appreciate you acknowledging that even while pointing out where we fell short. Streamlining account updates like email changes is exactly the kind of improvement we're focused on. So happy to see that your account is now secured and set up the way you need it. If there's anything else we can help with, we're here to help at [email protected].

R
Randolph · 写过 1 条评价 · 已认证 · 体验于 2026-03-03 ·

是是是

是的啊啊啊啊啊啊

Songtrust 回复2026-04-02

Thank you for this positive review, Randolph! We appreciate you being a valued Songtrust client, have a wonderful day!

T
Troy · 写过 1 条评价 · 已认证 · 体验于 2026-03-09 ·

我喜欢我推荐的服务,而且……

我喜欢我推荐的服务,它是最好的🥂🎉

Songtrust 回复2026-04-02

Hi Troy! Thank you so much for recommending Songtrust to other songwriters. We're proud to be your trusted music publishing administrator!

J
Jared · 写过 1 条评价 · 已认证 · 体验于 2026-03-07 ·

过程非常简单

这个过程非常简单,甚至还提醒我完成我的个人资料并提交歌曲。

Songtrust 回复2026-04-02

Hi Jared! Our team strives to make our account setup process as straightforward as possible, so we're ecstatic to hear this from you. Should you need help with your account in the future, feel free to contact our Client Services team at [email protected] any time!