Sonic Auto Transportation

We’re sorry to hear about your frustration and understand why this situation felt upsetting. A carrier becoming unavailable, followed by a higher replacement option and another pickup issue, is not the experience customers expect when arranging car shipping. As a car shipping broker, our role is to act as an intermediary between customers and licensed carriers. We provide estimated auto transport quotes based on the route, vehicle details, pickup timing, and current market conditions. The final cost of a vehicle transport service is ultimately determined by the carrier and can change due to availability, route demand, fuel prices, seasonality, and real-time nationwide car shipping conditions. We work diligently to secure fair pricing and reliable door-to-door auto transport options, but when a carrier becomes unavailable, replacement options may come at a different carrier-confirmed rate. That said, we understand that communication and follow-through are extremely important, especially when a pickup does not move forward as planned. Regarding the charge mentioned, we want to clarify that our cancellation fee is $200, not $950. Please contact us directly with your order information so we can review the billing records, carrier assignment history, signed agreement, and cancellation status to investigate this matter properly. We regret that your experience with our car transport company left you feeling this way. Your feedback is important and helps us improve.

We’re sorry to hear about your frustration. As a car shipping broker, our role is to act as an intermediary between customers and licensed carriers. We provide estimated auto transport quotes based on the route, vehicle details, timing, and current market conditions. The final cost of a vehicle transport service is ultimately determined by the carrier and may change due to availability, route demand, fuel prices, seasonality, and real-time nationwide car shipping conditions. According to Section L, Price Variability, the transportation price quoted is based on recent shipments along comparable routes. Final pricing may be subject to change due to mechanical issues, weather events, carrier availability, Acts of God, or other unforeseen circumstances. Our team works diligently to secure fair pricing and reliable door-to-door auto transport options, and we regret that your experience with our car transport company left you feeling this way. Your feedback is important and helps us improve.

We’re sorry to hear about your experience. As a car shipping broker, our role is to connect customers with licensed carriers for auto transport and vehicle transport service. Once an order is placed, our team begins working to secure a carrier based on the route, vehicle details, timing, market conditions, availability, route demand, fuel prices, and seasonality. Regarding the $200 fee, the agreement allows the broker up to five business days from the customer’s first available pickup date to assign a carrier. If the customer cancels before that carrier assignment window expires, a cancellation fee may apply under the signed contract, even if the vehicle has not yet been picked up. We understand this can be frustrating, and we regret that your experience with our car transport company left you feeling this way. Our team works diligently to secure fair pricing and reliable door-to-door auto transport options, and your feedback helps us improve communication around cancellation terms and the nationwide car shipping process.

We’re sorry to hear about your frustration. As a car shipping broker, our role is to act as an intermediary between customers and licensed carriers. We provide estimated auto transport quotes based on the route, vehicle details, timing, and current market conditions. The final cost of a vehicle transport service is ultimately determined by the carrier and may change due to availability, route demand, fuel prices, seasonality, and real-time nationwide car shipping conditions. We work diligently to secure fair pricing and reliable door-to-door auto transport options, but available carrier rates can sometimes differ from the initial estimate. We understand the importance of clear written communication regarding pricing, deposits, and cancellation terms. According to our recordings and order records, a driver was assigned to pick up your vehicle. However, when the driver arrived at the pickup location, it was determined that the vehicle model was different and larger than the one listed on the contract. Because of the size difference, the carrier was unable to safely load the vehicle under the original terms. For that reason, the non-refundable deposit was charged according to the agreement. We regret that your experience with our car transport company left you feeling this way. Your feedback is important and helps us improve transparency around estimates, carrier-confirmed pricing, deposits, and the nationwide car shipping process.