Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Most reviewers were unhappy with their experience overall. Customers frequently experienced major delivery delays, noting that packages remained stuck in transit or awaiting shipment for many consecutive weeks without updates. People also struggled to obtain helpful responses or valid refunds when trying to resolve these ongoing shipping and order problems. Buyers often felt ignored because communication channels failed to provide clear tracking information.
Though some buyers encountered severe issues, a minority of people were satisfied with the clothing styles and appealing product designs. These consumers appreciated the comfortable materials and mentioned receiving their desired items quickly on a few successful occasions.
Tbh I still haven’t got any of my clothes and I ordered them in july this is absolutely ridiculous my order number is PQT49087 and I spent 176 on some things then droped 66 on some other things and still haven’t received my clothes would like them to come or a refund
Sopula 回复2025-08-11
Dear Zion Moore,
I know you have been waiting for a long time. I feel so sorry for this.
Since one of the items is a hot seller, it takes a longer time than usual to process. And the other item is ready to ship.
If you are willing to wait, we will ship it out in first priority once it is ready later. If you need additional assistance, please feel free to contact us at [email protected]. We will reply to you within 24 hours on our business days.
Best regards
Wow! I guess I should've checked reviews before placing an order with this company. I feel like anyone that has placed 5 star reviews is fake and probably works for them.
My son asked me to order him a shirt. Normally when he asks me to order from an online store I've never heard of, I do my due diligence and check reviews. I made the mistake of not doing so this time and feel that this is just a damn scam.
I placed the order 10 days ago and still no shipping information. After reading all the horrible reviews on here, I am now not surprised. It's all the same complaint. Weeks go by without any correspondence of shipping. Website says 1-3 days for processing and 8-11 days for shipping/delivery. After 10 days..it still says awaiting shipping. Wtf is the deal??? Why is it taking this long to process and ship ONE shirt??
I want my money back!!
Sopula 回复2025-08-11
Dear Mykal M,
I’m truly sorry to hear about your frustrating experience, this is not the level of service we aim to provide. I completely understand your concerns and appreciate you sharing this feedback.
If In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we will expedite the delivery of your package. If you have any questions, you can contact us at [email protected] Our dedicated after-sales service team will solve it for you as soon as possible after receiving your email.
Thank you very much for your understanding and patience.
Kind regards
My mom had ordered a shirt on july 31 and we have yet to get any shipping information and the site stills says awaiting shipment. The id was IUJ28642
Sopula 回复2025-08-11
Dear Jaydan Saint-Fort,
Thank you for your purchase. We are sorry to have kept you waiting.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will expedite processing and arrange priority shipping for you.We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Kind regards
Dear A Michelle,
Thank you for your support. We are glad that you have a pleasant shopping experience. We have been committed to creating a simpler and easier shopping website. Your praise is our motivation to move forward.
We sincerely hope to have more opportunities to serve you.
Still waiting on my email back!!? It’s been almost 2 weeks and they sent me the wrong pair of jeans i emailed there support email and no one has responded to me this is horrible service they just lie and lie and say someone will reach out and they never do don’t waste your time.
Sopula 回复2025-08-11
Dear Joseph Ballard,
We've noticed that you've filed a chargeback for order RYL97198. We take this very seriously and would like to learn more about the details so we can provide you with the best possible solution.
In order to handle your issue as quickly as possible, could you please provide some additional information? We'll follow up quickly with this information and ensure the issue is properly resolved. We will also contact the relevant payment platforms as soon as possible to clarify the situation and will stay in touch. We value your experience and satisfaction and are willing to work with you to resolve this matter.
Thank you for your understanding.
Kind regards
the sweaters took a long time to arrive, and not only that the quality of the sweaters were not that great.
Sopula 回复2025-08-07
Dear N/A,
Thank you for bringing this matter to our attention. We regret to hear that the quality of the product did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We will work diligently to ensure that such issues are avoided in the future.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards
I ordered from this website about a week ago and have yet to receive a tracking number or when my item will be shipped out. All it’s saying is the shipment will ship out asap and that is totally unacceptable. People that spend their money with your company should get the appropriate shipping date
Sopula 回复2025-08-08
Dear shera gholson,
Sorry to have kept you waiting. I have checked that your order has been shipped. We will send you a tracking email later.
Thank you again for your patience, and I appreciate the opportunity to make this right.
The T-shirt I ordered took forever to ship and didn’t even arrive in time for the event I needed it for. When I tried to return it, it took days to get a response—only to be told I’d have to pay out of pocket to ship it back to China for a refund. Absolutely ridiculous. $50 down the drain. Avoid this brand—don’t get scammed like I did.
Sopula 回复2025-08-08
Dea rMorgan Saunders,
Thank you for reaching out, and I’m truly sorry to hear about your experience.We will send you a return address. You can just return your order to the address we offer. When we receive the items, we will check whether the goods meet our return and refund requirements.
If there is no problem. We will refund you the full amount except for the transportation cost.
Thank you for your patience, and again, I apologize for any inconvenience this has caused.
I placed an order on Sopula and never received a confirmation email or any kind of update. It’s been a week and I still haven’t gotten my order or even a tracking number. There’s no real customer service to reach out to, and I feel like I got scammed. If you’re thinking about ordering from them, be careful — the site looks legit, but the experience definitely wasn’t. I’m considering disputing the charge with my bank.
Sopula 回复2025-08-06
Dear customer,
Thank you for your purchase. We apologize for the delay in communicating with you. This is definitely not the customer satisfaction we promised. We apologize again.
Because our products are custom-made and manufactured in our factory, there is a slight lead time. Could you please provide us with your order ID? You can also contact our customer service team directly at [email protected], and I will personally ensure that your issue is resolved promptly.
Kind regards
Horrible customer service i’ve been waiting on a response for about almost a week now and still have yet to hear anything from them do not recommend and they still have yet to send me the right item i ordered i event sent them pictures and still have yet to send me my correct item.
Sopula 回复2025-08-07
Dear Joseph Ballard,
We care deeply about your experience and appreciate you bringing this matter to our attention! We apologize for the inconvenience that you've faced as this is never our intention! A member of our support staff will be reaching out to you to bring forth a resolution on your behalf.
Again, we apologize and thank you for your patience while we work to resolve this issue.
it took a lil time but it came before my event it’s so perfect I love they shirts they literally 10/10 the texture is so nice too
Sopula 回复2025-08-07
Dear Samani Smallwood,
Thank you so much for your wonderful feedback!
We're delighted to hear that you're satisfied with the quality of our products. We will continue to improve our services to provide our customers with a pleasant shopping experience. If you have any other ideas or suggestions, please feel free to let us know!
Dear Matthew Cantu,
Thank you for your support. We are glad that you have a pleasant shopping experience. We have been committed to creating a simpler and easier shopping website. Your praise is our motivation to move forward.
Do not buy anything from this company I’ve never received my order and haven’t received a refund for my 205.00 this company is a scam !
Sopula 回复2025-08-07
Dear scorpio queen,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you.
Please be assured that your feedback is important to us, could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at [email protected]. We will reply to you within 24 hours on our business days.
Best regards,
I have ordered t shirts and hoodies over 2 weeks ago and no information on my order I paid over 200$ and still haven’t gotten my order for my son to start school, when will I get my order?
Sopula 回复2025-08-06
Dear scorpio queen,
Thank you for your purchase. We are sorry to have kept you waiting. As the holidays, there has been a surge in orders, so your order may have been delayed.We will expedite processing and arrange priority shipping for you.If there’s anything we can assist with, please don’t hesitate to reach out to our support team. We’re here to help!
Kind regards
I receive damage clothing, when a contact sopula customer service, they don't want to give me a return label or a refund, then don't reply to emails anymore, don't purchase clothes from this website
Sopula 回复2025-08-05
Dear Raul Perez,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you.
Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
I need my order canceled and refunded now. I ordered it yesterday. My order number is LWG79345. It's gonna take to long.
Sopula 回复2025-08-06
Dear Evan,
I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
I ordered some clothes from them for back to school about two weeks ago and still haven’t received my clothes and school is next week and the order only says your package will be shipped out ASAP
Sopula 回复2025-08-05
Dear Jo,
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.
Please be assured that your feedback is important to us, could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at [email protected]. We will reply to you within 24 hours on our business days.
Best regards,
i like the close but god knows it have been taking to long to get here school is about to start and i still don’t have my shirt that i bought from this company.
Sopula 回复2025-08-04
Dear Jaylan Harris,
Thank you for your feedback! We appreciate you bringing this matter to our attention and sincerely apologize for the delay.We will expedite processing and arrange priority shipping for you.If there’s anything we can assist with, please don’t hesitate to reach out to our support team. We’re here to help!
Kind regards
I ordered my stuff and It says your package would be shipped out asap but I haven’t gotten any updates or nun like wtf is going on
Sopula 回复2025-08-04
Dear Andrew Dillard,
Thank you for reaching out, the system will automatically send the tracking number to you after the package is sent out. You can track it with the tracking number via https://www.17track.net/en.
If your order was still awaiting shipment，please don't worry, We are already preparing your products. We will urge the warehouse to arrange shipment as soon as possible.
Thank you very much for your understanding and patience.
Sent the wrong pair of Jorts denim and also still have not received my Other shorts i have ordered
I ordered these jorts i saw and were happy with how the looked online, however when they came in the other day they don’t look anything how they did it the picture i’m not sure how i can contact them but if they could please send me the correct pair that will be greatly appreciated. I also contact them and waiting for them to currently respond. I also remember ordering Sade Adu pink shorts off that website and them never sending me the confirmation or anything like that i have the receipt on my phone but have yet to see any updates on if this item is even getting shipped or not!
Sopula 回复2025-08-02
Dear Joseph Ballard,
We are sorry that the product did not satisfy you. Please send relevant pictures to our customer service team at [email protected]. Our dedicated after-sales service team will solve it for you within 24 hours on our business days.
Regarding the pink shorts you mentioned, the order shows that it has been cancelled due to your credit card refusal.
Again, we apologize and thank you for your patience while we work to resolve this issue.
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