SOS Auto Protect

We are unable to locate your information in our system, and several details in this review appear inaccurate. SOS Auto Protect does not currently have a singular policy sold in the exact price range referenced, which makes it difficult for us to verify the legitimacy of this claim. Additionally, cancellations and refunds are typically processed within 3–5 business days depending on the customer’s financial institution and processing times on the bank’s end. We take customer concerns seriously and would like the opportunity to look into this further. If you believe this review was posted in error or pertains to an actual policy, please contact us directly at 833-571-0253 or email [email protected] so we can properly review and assist. SOS Auto Protect

Thank you for the kind words and for choosing SOS Auto Protect. We’re happy to hear that your experience was smooth and that our representative was able to clearly explain the coverage options and help you find a plan that fit your vehicle and budget. We truly appreciate your support and look forward to being there for you whenever you need us. SOS Auto Protect

We believe this review is extremely inaccurate and leaves out significant context regarding the timeline and communication on the account. Our records show that on April 14th at 4:18 PM EST, the customer initially contacted us regarding cancellation concerns because her husband wanted additional coverage. In response, we went ahead and approved expanded coverage at no additional cost, after which the customer decided to keep both policies active. The next time we received a cancellation request was on May 12th, at which point both policies were promptly cancelled and full refunds were issued accordingly. We were also able to have the refunds processed within approximately 3–5 business days from the May 12th cancellation request. At no point was a refund denied. Refund processing times can vary depending on the financial institution and payment processor involved, but we did proceed with cancelling and refunding the policies once the final cancellation request was made. We always encourage customers to contact us directly so concerns can be properly addressed, and we believe this review unfortunately omits several important details surrounding the account history and resolution. SOS Auto Protect

Derek, this review leaves out a significant amount of context regarding both the claim and refund process. A decision was absolutely made on your claim. The component involved was not listed under the coverage level you purchased. Not every vehicle qualifies for our highest level plan, as eligibility depends on factors such as mileage, vehicle condition, and term selection at the time of enrollment. Additionally, while a refund option was offered as a courtesy, we were unable to finalize it because despite multiple phone calls, voicemails, and emails over the course of several months, we were unable to get a direct response from you to confirm the proper mailing information needed to process the refund. Even your repair facility informed us that you wished to proceed with the refund, however we still required direct authorization and address confirmation from you before issuing payment. At no point did we stop communicating, and we have extensive documented outreach attempts regarding both the claim and refund resolution. SOS Auto Protect

Thank you for the great feedback! We’re happy to hear Ben made the process easy and was able to answer all of your questions thoroughly. Providing peace of mind and helping customers feel confident in their coverage is exactly what we strive for. We truly appreciate your trust in SOS Auto Protect and are glad to have Ben assisting you with your policy. Enjoy your truck and thank you again for your support! SOS Auto Protect

Thank you for the great feedback! We’re happy to hear Ben V made the process simple, straightforward, and helped you secure fair pricing with an easy setup experience. We completely understand your hopes regarding the claims process as well, and our goal is always to make things as smooth and stress-free as possible should you ever need to use your coverage. We truly appreciate your trust and support. SOS Auto Protect

Thank you for your honest feedback. We’re happy to hear Joyce was friendly and helpful throughout your experience. We also appreciate you bringing your concerns regarding the supervisor interaction to our attention, as that is certainly not the impression we aim to leave with our customers. Your feedback is valuable and will be reviewed internally so we can continue improving the customer experience. SOS Auto Protect

Thank you for the kind words! We’re very happy to hear Jordan made the process comfortable and informative without making you feel rushed or pressured. Our goal is always to answer questions honestly and help customers make the best decision for their vehicle and budget. We truly appreciate your trust and support. SOS Auto Protect