SOS Auto Protect (sosautoprotect.com) has a 4.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 89% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
I previously bought a car with extended warranty and I had a great deal. This time around when I was shopping around everyone’s was charging me double or more with half the years of coverage. It was wild. Luckily sos was able to offer a similar deal from my previous purchase a couple years ago. Def outperformed every other competitor.
Our Rep was proactive and responsive. He provided us with policy information and answered our scenario questions so we could decide the best products for us. After checking with our local Lexus and LandRover dealers, we bought two comparable extended warranties through SOS instead for a fraction of dealer pricing.
Not good right can't seem to get someone to call me back.
Amazing customer service. The plans were laid out for me and easy to understand.
Hi,Benjamin Voss is an excellent Professional sales and marketing consultant.I wasn’t going to take the policy until he went over exactly what the Policy covers.Your cost is good ,especially for me ,retired for 14yrars. He does a great job with customers.Thank You you’
Thank you for taking the time to share your experience and for your kind words about Benjamin Voss. We are thrilled to hear that he provided you with the level of professionalism, knowledge, and customer service that we strive to deliver every day. At SOS Auto Protect, we believe it is important that our customers fully understand their coverage options before making a decision, and we are glad Benjamin was able to walk you through the policy details and help you find a plan that fit your needs and budget. We truly appreciate your trust in our team and are especially grateful that we could provide value for you during your retirement. Thank you again for choosing SOS Auto Protect, and we look forward to serving you for years to come. SOS Auto Protect
James made the overall experience......very knowledgeable of the policies and pricing.
SOS Aito Protect is TERRIBLE, when I purchased the policy, the salesman went over in great length and detail with me what was covered and wasn’t covered, as I sat there and looked around my nearly hundred thousand dollar truck and the multitude of electronic options, I listed off the systems item by item, one thing we talked about was the power windows, power seat, motors, power, door, locks, power, mirrors, lane departure assist, cruise control, etc. His answer was a resounding “YES” we cover everything that the factory bumper to bumper warranty covers, except for a longer period of time and more miles. Eventually, I had a part within the Sideview mirror fail. I called SOS auto protect to ask them if the side view mirror motor was covered as this was the first item to need replacing, they said yes, and then I could take it to any shop. When I got to the shop, they noted that there was an adaptive steer. When I got to the shop, they noted that there was an adaptive steering fault, the keep it between the lines. This was also one of the systems that I had stated was covered by the salesman when deciding about purchasing the policy. So, spoiler alert don’t trust the salesman. SOS auto protect denied coverage on both of them. They offered me a $350 consolation prize on the $4000 repair bill. This seemed a bit like a consolation prize for screwing me over after I paid $3500.00 for the warranty. They then offered to refund my purchase price for the warranty at a prorated ammount of course, for the service that they had provided over the year and a quarter since I had purchased it while I had no claims. Once I did have my first claim after a year and a quarter. They denied the claim. I expressed to them they hadn’t provided me any service over that last year and that the only service they provided me thus far has been frustration. They said that they did not necessarily feel that was true and that they had provided warranty coverage before I had any problems. That’s kind of like saying will give you medical insurance until you have a medical problem at which point we’re not going to offer medical insurance any longer. This company is a scam. Save your money for the repair. Don’t waste it on this scham of a warranty. The first person I spoke to informed me that the side view mirror was covered but the claim was denied, whe was unsure why and transferred me to Ben. The claims manager, Ben Cooper, had the opportunity to do better and make it right, but chose not to. When I asked if his company had ever been involved in a class action lawsuit, he said no, I find it hard to believe, but maybe we can put together some data and see if there are any trends that would lend themselves to it. Avoid SOS auto protect, run like Hell!
Deceitful marketing. "Ultimate" policy supposedly covering all mechanical components does not do so. Stay away
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. SOS Auto Protect strives to be transparent about the coverage provided under each vehicle service contract. While our Ultimate plan offers extensive protection for many major vehicle systems and components, like all vehicle service contracts, coverage is subject to the specific terms, conditions, exclusions, and limitations outlined in the agreement. We understand how frustrating it can be when a repair is not covered as anticipated, and we regret any misunderstanding regarding your policy. Our team works hard to explain coverage options and assist customers throughout the claims process. We encourage you to contact our customer relations department directly so that we can review your concerns and discuss your specific policy in greater detail. Thank you for your feedback. SOS Auto Protect
Benjamin was very polite, helpful, and not pushy. SOS Auto Protect offers outstanding protection at a much lower cost compared to other companies that cover CA.
Thank you for your wonderful review and for choosing SOS Auto Protect. We are delighted to hear that Benjamin provided you with a helpful, professional, and pressure-free experience. Our team works hard to ensure that every customer understands their coverage options and receives the protection that best fits their needs at a competitive price. We are especially pleased to know that you found value in both our service and the coverage we provide. Your feedback means a great deal to us, and we truly appreciate the trust you have placed in SOS Auto Protect. Thank you again for your support. SOS Auto Protect
Representative was patient and knowledgeable.
Thank you for taking the time to leave us a review. We are thrilled to hear that you had a great experience with SOS Auto Protect. Our team is committed to providing excellent customer service and helping our customers find the coverage that best fits their needs. We truly appreciate your support and the trust you have placed in us. Thank you for choosing SOS Auto Protect. SOS Auto Protect
This is a SCAM. I purchased a policy on 6/9/26 only to cancel it later that same day. I paid them $300 to start the policy and when I received my cancellation notice, it said I would received my refund in 10-15 days. That time has passed and they have not refunded my money and now they won't answer my calls. STAY AWAY! THEY ARE SCAMMERS! I would rate a negative star if I could.
We’re sorry for the frustration this caused. Our records show that the policy was purchased on June 8, 2026, and the cancellation was requested on June 9, 2026. The cancellation and refund were processed during that same phone call. Once a refund is submitted, the time it takes to appear in the customer’s account depends on the card issuer or financial institution. While many refunds post within 10 to 15 business days, some banks may take longer to release the funds. We take accusations of fraud very seriously. This policy was canceled promptly upon request, and the refund was not withheld by SOS Auto Protect. We encourage the customer to contact their bank directly regarding the posting status of the refund and to contact our customer service team if additional confirmation is needed. SOS Auto Protect
James was fantastic. He helped us find the right policy for us, was very personable, got us texts/and email information in a timely manner. Would recommend working with him again!
Joyce made the process very easy to understand and follow. She really made me feel at ease by the way she explained my policy an process. I highly recommend this company. So far so good. Thank you!
Joyce was helpful and knowledgeable. I am hopeful that this customer service will continue.
Huge shoutout to Joyce at SOS! She was patient, professional, and super knowledgeable. Even though the promotion had expired, she still managed to get me an awesome deal with extra mileage. After shopping around with multiple auto warranty companies, SOS was hands-down the best choice. Thank you for everything, Joyce!
Thank you so much for your wonderful review and for trusting SOS Auto Protect with your vehicle coverage needs. We are delighted to hear that Joyce provided you with such a positive experience. Joyce takes great pride in helping customers understand their options and finding the coverage that best fits their needs. We are thrilled that her patience, professionalism, and dedication stood out and that she was able to secure a great plan for you. We truly appreciate you taking the time to compare your options and are honored that SOS Auto Protect earned your confidence. Your kind words and recommendation mean a great deal to our team. Thank you again for choosing SOS Auto Protect, and we look forward to serving you for years to come. SOS Auto Protect
My experience with SOS was very good. The representative I spoke to his name was Kevin was amazing. He was very thorough. Very patient. Explain everything. Very glad I will be doing business with them. Thank you, Kevin.
I signed up for the coverage and paid half of the premium but then determined that my EV was not going to be adequately covered so I cancelled. Refund was made in 48 hours. Very pleased with customer service on refund. I probably should have asked a few more questions before binding coverage.
Thank you for taking the time to share your experience. While we are sorry that our coverage ultimately was not the right fit for your vehicle, we appreciate the opportunity to have assisted you. We understand that electric vehicles can raise unique questions regarding coverage, and we always encourage customers to carefully review their options and ask as many questions as needed before making a decision. We are pleased to hear that your cancellation and refund were handled promptly and that you were satisfied with the customer service you received. At SOS Auto Protect, we strive to make the enrollment and cancellation processes as straightforward and transparent as possible. We appreciate your feedback and wish you all the best with your vehicle moving forward. SOS Auto Protect
getting signed up was easy. I hope making claims goes as easily in the future
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