Great Customer Service!
She was super helpful and followed up, answered all my questions!
About SOS Auto Protect
Data updated- Website
- sosautoprotect.com
- Category
- Vehicles & Transportation
- Location
- United States · North Miami
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 71% (5/7)
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Is SOS Auto Protect legit?
SOS Auto Protect (sosautoprotect.com) has a 4.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 89% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
Outstanding service
Kevin provided absolutely outstanding service! From the moment we started discussing warranty options, he was friendly, professional, and incredibly knowledgeable. He took the time to answer all of my questions and worked hard to find the best coverage at the best possible price for my vehicle. What impressed me most was that Kevin genuinely cared about making sure I got the right plan rather than simply making a sale. He explained everything clearly, made the process easy to understand, and went above and beyond to help me save money. Customer service like this is hard to find these days. I highly recommend working with Kevin if you’re looking for someone who is honest, helpful, and dedicated to finding the best value for his customers. Thank you, Kevin, for making this such a positive experience!
thank u for telling truth and i believe…
thank u for telling truth and i believe a nice coverage thank u rick perry.
Joyce Vale was very easy to talk with
Joyce Vale was very easy to talk with. I'm so not good at phone calls but she was so kind, friendly, and helpful that I was able to talk on the phone without having a panic attack. I now have good coverage that I can afford for my used car. Thank you, Joyce!
Nice person and good service.
Fasy and easy.
Quick, easy, and friendly to work with.
Mr James Hunt’s review
Mr. Hunt was very encouraging and knew what he was talking about when explaining the auto warranty policy to me . He was also very nice and patient. I really appreciate his honesty and understanding. Thank you!!
Explaining the policy and answer…
Explaining the policy and answer questions
Adam was excellent
Adam was excellent. He provided me with everything I needed
The representative was very helpful and knowledgeable
The representative was very knowledgeable and understanding of our concerns. Very well done. I picked him over two other people.
Detailed in what I was getting
Detailed in what I was getting, quick with making the deal complete sent over the emails in a timely manor and got my policy completed within 30min
The customer service/rep was excellent…
The customer service/rep was excellent but I due think you could offer A/C and high tech options on higher mileage vehicles and actually offering the seals and gaskets as an option would be nice.
Never answer emails or phone calls
Never answer emails or phone calls. Reporting SOS Auto Protect as fraud to Visa for not refunding my $2000 premium for the warranty policy I cancelled within 2 days of purchase.
Reply from SOS Auto Protect2026-05-21
We are unable to locate your information in our system, and several details in this review appear inaccurate. SOS Auto Protect does not currently have a singular policy sold in the exact price range referenced, which makes it difficult for us to verify the legitimacy of this claim. Additionally, cancellations and refunds are typically processed within 3–5 business days depending on the customer’s financial institution and processing times on the bank’s end. We take customer concerns seriously and would like the opportunity to look into this further. If you believe this review was posted in error or pertains to an actual policy, please contact us directly at 833-571-0253 or email [email protected] so we can properly review and assist. SOS Auto Protect
Sales person was very professional and…
Sales person was very professional and direct.
Reply from SOS Auto Protect2026-05-21
Thank you for the kind words and for choosing SOS Auto Protect. We’re happy to hear that your experience was smooth and that our representative was able to clearly explain the coverage options and help you find a plan that fit your vehicle and budget. We truly appreciate your support and look forward to being there for you whenever you need us. SOS Auto Protect
I would leave them 0 stars if that were…
I would leave them 0 stars if that were possible. Please, do yourself a favor and avoid this company and the headaches that come with it. I signed up with them thinking they had great reviews. I was so wrong. They are high pressure sales. I cancelled my policy the very next day. They have a 30 day cancellation policy offering a full refund within that time. It's now day 33 and I have yet to receive my $5600. I have called repeatedly only to be told they are issuing a follow up on my account. That's not good enough. I wanted the refund before I needed to make the credit card payment. Well, that ship sailed. Their contract states refunds will be issued within 10-15 days. Liars! Then when I followed up I was told 1 - 3 days. Liars! I will be reporting them to the BBB as well and leaving negative reviews everywhere I possibly can. I left a google review the second day and the sales dude actually called me up and asked me to take down my review. HA! Why wouldn't I want to warn others about this shady company and keep them from going through the same crap I've been dealing with.
Reply from SOS Auto Protect2026-05-21
We believe this review is extremely inaccurate and leaves out significant context regarding the timeline and communication on the account. Our records show that on April 14th at 4:18 PM EST, the customer initially contacted us regarding cancellation concerns because her husband wanted additional coverage. In response, we went ahead and approved expanded coverage at no additional cost, after which the customer decided to keep both policies active. The next time we received a cancellation request was on May 12th, at which point both policies were promptly cancelled and full refunds were issued accordingly. We were also able to have the refunds processed within approximately 3–5 business days from the May 12th cancellation request. At no point was a refund denied. Refund processing times can vary depending on the financial institution and payment processor involved, but we did proceed with cancelling and refunding the policies once the final cancellation request was made. We always encourage customers to contact us directly so concerns can be properly addressed, and we believe this review unfortunately omits several important details surrounding the account history and resolution. SOS Auto Protect
THEY DO NOT HONOUR THE CONTRACT, JUST TAKE THE MONEY AND RUN WITH IT.111111111111111111
SOS AUTO PROTECT UNDERWROTE A THREE-YEAR WARRANTY FOR ME IN AUGUST 2025 FOR $1875. FILED A CLAIM IN DECEMBER, YET THEY HAVE PROVIDED NO DECISION AND HAVE STOPPED COMMUNICATING WITH ME AND WITH MY GARAGE. THEY OFFERED TO REFUND MY PREMIUM, YET AFTER I ACCEPTED THAT THEY AGAIN STOPPED RESPONDING. SAVE YOURSELF A DRAWN OUT DRAMA WITH THE SMALL CLAIMS COURT AND JUST RUN AWAY FROM THEM.
Reply from SOS Auto Protect2026-05-21
Derek, this review leaves out a significant amount of context regarding both the claim and refund process. A decision was absolutely made on your claim. The component involved was not listed under the coverage level you purchased. Not every vehicle qualifies for our highest level plan, as eligibility depends on factors such as mileage, vehicle condition, and term selection at the time of enrollment. Additionally, while a refund option was offered as a courtesy, we were unable to finalize it because despite multiple phone calls, voicemails, and emails over the course of several months, we were unable to get a direct response from you to confirm the proper mailing information needed to process the refund. Even your repair facility informed us that you wished to proceed with the refund, however we still required direct authorization and address confirmation from you before issuing payment. At no point did we stop communicating, and we have extensive documented outreach attempts regarding both the claim and refund resolution. SOS Auto Protect
Benjamin deserves a raise
Ben was incredibly easy to talk to and had all the right answers to my questions about coverage. Nice to have the safe feeling of a warranty on a used truck, Glad to have him as an agent.
Reply from SOS Auto Protect2026-05-21
Thank you for the great feedback! We’re happy to hear Ben made the process easy and was able to answer all of your questions thoroughly. Providing peace of mind and helping customers feel confident in their coverage is exactly what we strive for. We truly appreciate your trust in SOS Auto Protect and are glad to have Ben assisting you with your policy. Enjoy your truck and thank you again for your support! SOS Auto Protect
Bought New Policy for Truck
Ben V was easy to deal with and gave me fair pricing, easy setup. Hoping if the need arises, the process of a repair is equally as easy!
Reply from SOS Auto Protect2026-05-21
Thank you for the great feedback! We’re happy to hear Ben V made the process simple, straightforward, and helped you secure fair pricing with an easy setup experience. We completely understand your hopes regarding the claims process as well, and our goal is always to make things as smooth and stress-free as possible should you ever need to use your coverage. We truly appreciate your trust and support. SOS Auto Protect
Joyce was friendly and helpful
Joyce was friendly and helpful. Her supervisor was pushy and a little rude.
Reply from SOS Auto Protect2026-05-21
Thank you for your honest feedback. We’re happy to hear Joyce was friendly and helpful throughout your experience. We also appreciate you bringing your concerns regarding the supervisor interaction to our attention, as that is certainly not the impression we aim to leave with our customers. Your feedback is valuable and will be reviewed internally so we can continue improving the customer experience. SOS Auto Protect
Jordan was easy to work with
Jordan was easy to work with, not hurried or pushy. Answered all my questions accurately.
Reply from SOS Auto Protect2026-05-21
Thank you for the kind words! We’re very happy to hear Jordan made the process comfortable and informative without making you feel rushed or pressured. Our goal is always to answer questions honestly and help customers make the best decision for their vehicle and budget. We truly appreciate your trust and support. SOS Auto Protect