Space Artsy

Hi, I can confirm your package was delivered on the second day after our further follow-up. Delays can happen during the busy season due to high demand and production times, but we are working hard to improve our processes. We use Amazon Shipping, similar to Royal Mail, to handle logistics efficiently. As a genuine business, we take every customer concern seriously and strive to provide the best service possible. We hope you can understand our efforts during this peak season. If you need further assistance, please feel free to contact us.

We want to assure you that we never send returned or second-hand items to our customers and are fully committed to delivering only high-quality, brand-new products. It’s possible that the issue may have occurred during the delivery process, as we carefully inspect all items before shipping. We have reached out to you via email to request photos of the items and packaging to help us understand the situation better and find the best solution for you. Please reply to us through the email thread at your earliest convenience, as we’re eager to resolve this with you. Thank you for your patience and understanding.

Hi James, we're sorry to hear about your disappointment. As we mentioned in our email, your order was for single items within the collections, as detailed in your order confirmation. We apologize for any confusion. To make amends, we've offered a solution that allows you to get the remaining items at a discounted rate. Should you have any further questions or concerns, please don't hesitate to respond via our original email thread.

Hi, I have looked into your order and can confirm that it has indeed been delivered. However, I also discovered that there was an unexpected delay due to an issue with Royal Mail. We sincerely apologize for this inconvenience and for any miscommunication that may have occurred during the process. We strive to provide accurate and timely information to our customers, and we regret that we fell short in this instance. Please rest assured that we are taking your feedback seriously and will be working on improving our communication and delivery processes to prevent such situations in the future.

Hi Saz, I would like to sincerely apologise for the frustration and inconvenience you have experienced with your recent order. We understand how important timely delivery and prompt communication are to our customers, and it's clear we fell short in this instance. Please know that due to the busy season, our email response time might extend to 1-2 days, although we aim to reply to emails within 24 hours. We are working diligently to improve our response times and appreciate your patience. Regarding the shipping delay, we are currently in a high-peak shipping period, which might cause slight delays with courier services. However, we are committed to actively following up with our shipping partners to expedite the process. I have personally looked into your order and can confirm that it has been delivered. If there are any further issues or questions regarding your order, or if there's anything else we can assist you with, please feel free to reach out through email ([email protected]) directly.

Hi Apex, I'm really sorry for the wait you've experienced, especially during our busy shipping season. International deliveries, like yours to Czechia, can sometimes face delays. Also, tracking updates often only show up once the package reaches your country, due to the way local couriers update their systems. I've just checked, and I'm happy to let you know that your order has now arrived in Czechia, and you should see some updates on the tracking status. If you have any more questions or need further assistance, please feel free to reach out through email ([email protected]) directly.