Hi,
We are sorry to hear that your experience with Splitspot wasn't a positive one. It's understandable that you were frustrated with the situation you went through. However, I want to clarify that Splitspot strives to be transparent about our prices and to provide accurate information about the costs associated with renting one of our spaces. We believe in being upfront with our customers so that there are no surprises or unexpected charges down the road.
In regard to the billing situation you mentioned, we understand your frustration and apologize for any inconvenience it may have caused. That's why we've taken steps to deal with billing issues in-house to ensure that our customers are charged accurately and in a timely manner.
Lastly, I apologize for any inconvenience or frustration caused by our team not getting the wifi password correct the first time. We always aim to provide exceptional service and make sure that our customers feel valued and heard. It's important to us that you have a positive and stress-free experience when renting with SplitSpot.
Since we haven’t been able to track down your case if you wish to discuss your experience further you can contact us at [email protected].
Thank you for sharing your experience and insights with us. We take your feedback seriously and are committed to improving our services to provide a better experience for all of our customers.
Sincerely,
The SplitSpot Team.
