Hi Brian,
Thank you for taking the time to share your feedback and for recognizing our support team. I'm glad to hear that each representative you worked with was helpful.
I also appreciate your candid feedback regarding phone support. We understand that everyone has a preferred way of communicating, and for some customers, a phone call can feel like the quickest path to a resolution.
Over the past several years, we've found that offering live chat seven days a week has been the most effective way to support store owners. Our chat specialists can assist in real time with store setup, store edits, and logo questions, and if a request requires additional work, they'll seamlessly transition it to email to ensure it's completed as quickly as possible.
Your feedback is valuable, and I've shared it with our leadership team as we continue evaluating how we can improve the support experience for our store owners.
We truly appreciate your business and hope to continue supporting your organization.
Thank you again for taking the time to share your thoughts.
Natalia
[email protected]
Thank you so much for taking the time to leave us a review! We really appreciate your feedback and are glad to hear your overall experience was a positive one.
We noticed you mentioned that there's room for improvement, and we'd genuinely love to learn more about your experience. Because your review was submitted anonymously, we weren't able to identify your order or any previous communication with our team. If you're willing to share a few more details, please feel free to reach out to me directly at [email protected]. Your feedback is incredibly valuable and helps us continue improving for all of our customers.
Thank you again for choosing SquadLocker. We truly appreciate your support and hope we'll have the opportunity to earn that fifth star the next time you shop with us!
