Stackry

Hi Osama, Thank you for your honest review. We're sorry to hear that you were disappointed with the cost of your recent shipment. Due to ongoing conflicts in your region, some shipping services have been suspended and several carriers have implemented temporary surcharges. In addition, fuel costs remain at historically high levels, which has significantly impacted international shipping rates. While we understand shipping costs can be frustrating, we work hard to help customers save money through our repackaging and package consolidation services. We noticed that this shipment was approximately 1 lb. Generally, customers see the greatest savings when consolidating multiple packages into a single shipment rather than sending smaller packages individually. We also strive to provide value through benefits such as no membership fees, 0% U.S. sales tax, and 45 days of free storage on every package. Compared to many forwarding services in the industry, we believe our pricing remains highly competitive. We appreciate your feedback and hope you'll give us another opportunity to serve you in the future. ❤️ If you have any questions or concerns, please don't hesitate to contact us by chat, phone, or email at [email protected].

Hi Melany! Thank you for taking the time to share your experience and for your understanding of our team’s handling of this situation. We completely understand how frustrating it must have been to have to dispose of a product you had purchased and used for years. While we know this was disappointing, our team must follow international shipping regulations and carrier requirements regarding restricted and potentially hazardous items. Some cosmetics, including certain makeup products, may contain ingredients such as alcohol, isododecane, aerosols, or other regulated components that require specific documentation and shipping approvals. Our team always does their best to find available solutions, but when a product cannot be shipped and the retailer is unable to provide the required documentation or a return option, disposal may unfortunately be the only available choice. We truly appreciate your kind comments about our staff and their professionalism. We understand the outcome was not what you hoped for, and we appreciate your feedback as we continue working to provide clear guidance and support for our customers.