我从未被告知您每月的工作时间限制为 1000 分钟。几个月来我只发了几条短信和几次电话。然后我病了。大量的医疗呼叫耗尽了我的 1000 分钟时间。然后我在 4 月 27 日心脏病发作,无法打电话给我的医生。或医院或 911。我改用无限通话服务提供商。
StandUp Wireless 回复2026-05-07Hello Albert,
We appreciate your feedback and understand it's frustrating to run out of free minutes/data, before your Lifeline Reload Date. We want to assure you that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected.
Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify. You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. You can purchase additional services, and add value to your plan, through our automated phone system or in your MyAccount. Or a member of our Customer Care Team can assist you with purchasing a TopUp, of additional data or minutes. You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support