SUGARGOO

Sorry for what happended. From your description, someone else used your card on our platform. Did you try to contact the bank of your card and see if there is anything they can do to help you get back the money? If you may need any assistance from our side, please don't hesitate to contact our live chat support. We will be happy to assist you as much as we can. Thanks.

Sorry to know this unhappy experience with us. From your comment, it seems you contacted our support however we didn't offer a satisfactory solution to you yet. Usually for some of the routes, when users ship a package with insurance, and the package is lost, we offer compensation. Currently from your comment, we know you need further help, but cannot get more details. Could you please kindly send messages to our reddit moderator u/sugargooM so that we can escalate your case and better assist you? Looking forward to your earliest reply. Thanks.

Sorry to hear that you got this error when paying with Apple Pay. You were able to pay on the phone elsewhere right? Could you please kindly talk to our Reddit moderator u/sugarooM or send us an email [email protected]. Please let us know what you did before this error and we may ask for other necessary information as well. Looking forward to your earliest reply. Thanks.

We sincerely apologize for any inconvenience caused. As part of the government's increased focus on industry regulation, we have implemented stricter monitoring measures for goods. This is to ensure the safety of all users and to comply with shipping, customs clearance, and legal requirements. Consequently, if a product is found to pose any risks in these areas, we are unable to offer our services for that particular item. We understand your frustration, but this is currently the best course of action we can take. Regarding the issue you mentioned, we are actively working to enhance our filtering system to minimize instances where you can place an order but receive this message later. However, it is not always possible to completely prevent such occurrences, as some sellers may intentionally conceal certain information on the product description page. In such cases, you can place an order but may still receive the aforementioned message. Regarding your refund, we kindly request that you send an email to [email protected] or message our Reddit moderator u/sugargooM. This will allow us to escalate the matter and assist you accordingly. Looking forward to your messages.

We apologize for any inconvenience caused. Please be aware that depending on the shipping route, there may be specific requirements for the shipping address. These requirements are in place to ensure the accuracy of the address and minimize instances where packages cannot be delivered successfully. If you encounter any issues or receive a message regarding the shipping address, we strongly encourage you to reach out to our live chat support. Our dedicated team is available to assist you promptly from 8am to 8pm Beijing Time every day.

It's great to know that you love the APP, and sorry about the payment. Due to the impact of laws and regulations on other agent platforms, which has led to a significant number of payment disputes initiated by users on their platforms, PayPal China has adjusted the risk control system for the entire agent industry, further ensuring the security of user funds. As a result, we made the hard decision to discontinue Paypal. If it will be available later, we will let you know. At the mean time, you can use Stripe with us, which also includes Apple Pay and Google pay. We will create a tutorial in our reddit community as well. What's more, if you need any assistance you can also contact our live chat support, available from eight am to eight pm daily. Every one of us from SUGARGOO is very willing to help you out

Thanks for your kind words. This is what encourages us to keep on working hard to further improve customer experience.

Thanks for the comment. Yes, we noticed of this Hoobuy and we will definitely check the shipping prices of us and from them as well. By the way, you are from Germany right? We will start with the routes for Germany. Actually you can also talk to us if time permits. You are welcome to send messages to our Reddit moderator u/sugargooM. Looking forward to your messages.

Thank you for your support. We are committed to continuously enhancing our service to better meet your needs!

We sincerely apologize for the experience you had with us. Upon identifying your case, we took immediate action by escalating it to our team. The issue stemmed from a delay in receiving the shipping payment via PayPal, which unfortunately resulted in the non-shipment of your package. Additionally, our customer service team made some errors in handling your situation. We sincerely apologize for these mistakes and take full responsibility for them. Please be assured that we are actively working to resolve the matter. Within the next 12 hours, you can expect to receive an email from us outlining a suitable solution to address your concerns. Furthermore, we are conducting a thorough review of the entire conversation between you and our customer service team in order to identify areas for improvement and enhance our service. Our primary objective is to ensure that incidents like this do not recur in the future. Once again, we extend our sincerest apologies for any inconvenience caused. We greatly appreciate your understanding and patience as we strive to rectify the situation to your satisfaction.

Sorry to hear this experience. From my experience, when you are not able to request refund of a product, it's because the seller of this producut doesn't accept it for some reason. If the seller agrees, there is no reason that we don't offer you a refund. You said that "it was shipped to the compete wrong place". After you place an order with us, the item will be shipped to SUGARGOO warehouse. We offer 100 days free storage. During that time you can buy more items and ship multiple items in a package from us to you to save on shipping cost. Did you mean that you shipped a pacakge from us to you and it's to wrong place? Could you please kindly offer us the package number and your SUGARGOO username so that we can further investigate it and figure out what's happening here? Also remember to offer us the order number of the product for which you wanted a refund. We would like to look into that as well. We are looking forward to your earliest reply. You can contact our live chat support, or send us an email, or send a message to reddit moderator u/sugargooM. We want to get it resolved properly as soon as we can.

Thanks. We are pleased to know that you like our APP so much! We are committed to continuous improvement and will strive to enhance it further. Hope you will like it even more.

We're delighted to hear that you had a pleasant experience, Your satisfaction is our top priority. Thank you for your kind words!

Thank you very much for the comment. We have been doing what we can to improve our customer service. It's great to hear these from you. This is exactly what inspires us to keep on working hard.

Thanks for this comment. We really appreciate your time and your feedback. Actually if another user purshases a product that you want to get before you, then from the product detail page, right below the product image, you can find the QC photos. And you mentioned that the QC photos are not the best quality, we heard this and we will continue to make improvement. If it's possible, you are welcome to reach out to us and share more details as well. It will be a great help. Thanks for recommending us. I promise you and all the users that we won't let you down. If you may need any help, don't forget to contact us by the way. And you have a great day.

Wow, it's great to know that you like our support service. Honestly speaking, we have been doing as much as we can, improving the customer support quality. We will definitely continue to make progress and become better! Thanks again. Thanks for your feedback. We really appreciate your recognition. Means a lot to us. Yes, everyone of us from SUGARGOO is very willing to help our users out. Whenever you may need a hand, just reach out to us. And you have a wonderful day. Thank you for your positive feedback! We will spare no effort to improve our user experience. If you may need any assistance, don't hesitate to contact our live chat support.

Wow, it's great to know that you like our support service. Honestly speaking, we have been doing as much as we can, improving the customer support quality. We will definitely continue to make progress and become better! Thanks again. Thanks for your feedback. We really appreciate your recognition. Means a lot to us. Yes, everyone of us from SUGARGOO is very willing to help our users out. Whenever you may need a hand, just reach out to us. And you have a wonderful day. Thank you for your positive feedback! We will spare no effort to improve our user experience. If you may need any assistance, don't hesitate to contact our live chat support.

Wow, it's great to know that you like our support service. Honestly speaking, we have been doing as much as we can, improving the customer support quality. We will definitely continue to make progress and become better! Thanks again. Thanks for your feedback. We really appreciate your recognition. Means a lot to us. Yes, everyone of us from SUGARGOO is very willing to help our users out. Whenever you may need a hand, just reach out to us. And you have a wonderful day. Thank you for your positive feedback! We will spare no effort to improve our user experience. If you may need any assistance, don't hesitate to contact our live chat support.

I apologize for the inconvenience you've experienced. When situations like this arise, our priority is to thoroughly investigate the matter and provide our users with appropriate solutions. However, international shipping can sometimes pose challenges in terms of conducting prompt and accurate investigations. Based on your comment, it is possible that we are currently in the process of investigating your issue. To ensure that you receive a suitable solution as quickly as possible, I kindly request that you reach out to our Reddit community moderator, sugargooM. Looking forward to your messages.

We sincerely apologize for the unfortunate situation regarding your second haul. It seems that when you reached out to our live chat support, we were unable to provide you with a clear update on the whereabouts of your parcel. International shipping can be a complex process influenced by various factors, some of which are beyond anyone's control, such as customs clearance. That's why we strongly advise our customers to consider obtaining insurance for their packages. Not only does it provide peace of mind, but it also allows for compensation in applicable cases. Please be assured that we genuinely care about each and every one of our customers. We kindly request that you give us another opportunity to assist you by contacting our Reddit community moderator, SUGARGOOM, and providing us with the parcel number. This will enable us to conduct a thorough investigation and offer you the maximum support possible. We assure you that we are committed to resolving this matter to the best of our abilities.