Thank you for your feedback. We're glad to hear you value the quality of our ingredients. We're sorry to hear about the recurring substitutions and your concerns regarding pricing and portion sizes. We appreciate you sharing your experience and will pass your feedback along to our Culinary and Operations teams as we continue working to improve.
Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment this caused, especially after you had planned your week around receiving your first delivery.
We understand how confusing and stressful repeated payment issues can be, particularly when your card appeared to process successfully on your end. While payment declines are ultimately determined by the financial institution, we recognize that our communication and follow-up did not meet the level of service you expected or deserved.
We also understand how disappointing it must have been to miss your scheduled delivery after making multiple efforts to resolve the issue and reaching out several times for confirmation. As a busy working parent, convenience should be one less thing to worry about, not another source of stress.
Your feedback regarding our responsiveness has been shared internally, as experiences like yours help us identify opportunities to improve both our communication and support processes.
We appreciate you giving Sunbasket a try and hope we'll have the opportunity to provide you with a much better experience in the future.
