专业安装
Sunnova Energy Corporation 回复2025-03-19
Thank you, Guilherme docouto! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
关于 Sunnova Energy Corporation
数据更新- 网站
- sunnova.com
- 分类
- 公用事业
- 所在地
- United States
- 状态
- 待认证
- 近 12 个月
- 6 条评价
- 差评回复率
- 60%（15/25 条）
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Sunnova Energy Corporation靠谱吗？
Sunnova Energy Corporation（sunnova.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 62 条用户评价，属于公用事业分类，口碑一般。评价两极分化：60% 给出 4 星及以上，同时 39% 打了 1 星；商家回复了 60% 的差评；近 12 个月新增 6 条。数据最后更新于 2026-08-10。
用户怎么说
很棒的服务
首先，我很高兴选择您，因为您的认真态度和出色的客户服务是市场上最好的之一。
Sunnova Energy Corporation 回复2025-03-17
We appreciate your feedback, Angel! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
彬彬有礼，乐于助人，我的太阳能已经使用两年了……
我的太阳能已经使用两年了，从来没有出现过问题。我曾打电话询问问题，客户服务代表非常有礼貌且乐于助人。
Sunnova Energy Corporation 回复2025-03-17
We appreciate your feedback, Christine! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
对客户服务非常满意
Sunnova Energy Corporation 回复2025-03-17
We appreciate your feedback, Angel! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
优质的服务
Sunnova Energy Corporation 回复2025-03-13
Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
到目前为止，一切都很好
到目前为止一切顺利 一个问题花了2个多月才解决
Sunnova Energy Corporation 回复2025-03-14
Hi Glenn! We appreciate your feedback. Thank you for being part of the Sunnova Family!
合理的每月费用
合理的每月费用。没问题。效果很好。大大降低了爱迪生的电费。系统正常工作。并节省我的成本。一切都好。
Sunnova Energy Corporation 回复2025-03-07
Hello Barnes. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
出色的！
出色的！ 谢谢
Sunnova Energy Corporation 回复2025-03-05
Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!
还不够！
目前正在使用我的第二组电池和太阳能电池板。喜欢客户服务！一切都在点上！
Sunnova Energy Corporation 回复2025-03-05
We appreciate your feedback, Eline. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
他们很快就让我们启动并运行......
他们很快就让我们启动并运行。我们的人知识渊博而且非常有礼貌。
Sunnova Energy Corporation 回复2025-03-04
Hello Charles. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
微笑服务
服务一直保持活跃，没有中断
Sunnova Energy Corporation 回复2025-03-04
Hello Earl. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
非常好！
Sunnova Energy Corporation 回复2025-02-28
Agradecemos tus comentarios, Noelia. Nuestro objetivo es brindar un servicio al cliente de primer nivel y sus comentarios no tienen precio en nuestra búsqueda de la satisfacción del cliente.
我喜欢省电费。
Sunnova Energy Corporation 回复2025-02-28
Richard, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!
产品还可以 - 糟糕的客户服务
早在 2023 年，我就与 Sunnova 签署了一项协议，为我的太阳能系统添加电池。从第一天起，客户服务体验就是我经历过的最糟糕的。我对安装的产品没有任何投诉。它工作得很好。但花了近两年的时间才安装并运行，因为他们多次未能通过 CPS 检查，而且公司里似乎没有人真正关心。另外，我最初推荐了一些也安装了电池的家人和朋友，但从未收到公司承诺的推荐资金。我打了几次电话来检查其状态（你会认为两年后他们现在已经付款了）只是被告知我的推荐从未被销售代表输入到系统中（他向我确认当我最初购买电池时他将在系统中这样做）太糟糕了！我运气不好……这又是这家公司并不真正关心客户的另一个迹象。如果您正在考虑 Sunnova，我的建议是……做好您的研究……并且不要期望出色的客户服务。
Sunnova Energy Corporation 回复2025-02-27
Hi Daniele, We genuinely appreciate your feedback, as it helps us identify areas where we can improve.
等待我的退款
Sunnova Energy Corporation 回复2025-02-24
Hi Megan, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us at 866-786-6682. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.
Sunnova 不履行其保修。
我的 Sunnova Solar 租赁系统自 2024 年 3 月 26 日以来一直出现故障，Sunnova 拒绝修复。他们派技术人员检查了两次。第一次是在 2024 年 8 月，当时他们更换了专用电表。这并没有解决问题。第二次是在 2024 年 9 月 13 日。告诉我逆变器坏了。 Sunnova 取消了工单并且没有修复它。我切断了自动付款，他们关闭了系统，但不会按照我的要求从我家移除有故障的设备。去年夏天我有两张电费单，每张都超过 500 美元。安装这么大的系统绝对不会发生这种情况。
Sunnova Energy Corporation 回复2025-02-24
Hi, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us at 866-786-6682 with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.
非常负责和合作
Sunnova Energy Corporation 回复2025-02-21
We appreciate your feedback, Isolde. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
节省的费用没有达到预期！
当 2023 年 10 月首次安装并于 2024 年 2 月开机时，看起来一切进展顺利。夏天天气很好，然后十月来了，我们收到了来自 Eversource 的账单！我们创造的所有多余电力都被用完了。 Eversource 的第四份账单将于 1 月份到期。按照目前的太阳能发电速度，太阳能似乎无法 100% 满足六个月的用电量。我已就这一问题联系了 sunnova，他们已开始调查问题所在
Sunnova Energy Corporation 回复2025-02-21
Hi Nick! We appreciate your feedback. Thank you for being part of the Sunnova Family!
已成为客户超过 7 年
已经是 7 年多的客户了。他们一直在我身边。每当我遇到问题（情况并不多）时，服务都是一流的。准时快速。
Sunnova Energy Corporation 回复2025-02-20
We appreciate your feedback, Jorge. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
服务与关怀
Sunnova Energy Corporation 回复2025-02-19
We appreciate your feedback, Juan. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.