Thank you for your review. We are sorry you feel that we did not reach back out to you. We have spoken on the phone several times, as well as corresponded via text message and email. If you still have needs to be met, feel free to reach back out, [email protected]
We’re sorry to hear that you’re experiencing difficulties with your package delivery.
Please understand that once an order has been handed over to the shipping carrier, it is unfortunately beyond our control how the package is routed or delivered. While we do our best to ensure a smooth shipping process, delays or misrouting can occasionally occur on the carrier's end.
We recommend reaching out directly to the carrier with your tracking information for the most accurate updates. That said, we’re happy to assist however we can from our side and will continue to monitor the situation closely.
Thank you for your patience and understanding.
Thank you for your feedback. We’re very sorry to hear about the situation with your package. Unfortunately, shipping insurance only covers damage or loss prior to delivery and does not extend to theft after a package has been delivered, such as porch piracy.
We did file a claim with USPS on your behalf, and they have confirmed that the package was successfully delivered to your residence. While we truly empathize with your frustration, we are unable to assume responsibility for items that go missing after delivery.
We appreciate your understanding and wish you all the best moving forward
Thank you for your review. We are sorry this happened. Please reach out to our Customer Support team at [email protected]. So we can assist you with this matter.
Thank you for your review. We’re sorry to hear you’re experiencing an issue with your order.
Please note that your order was flagged by our system as potentially fraudulent. As a precaution, we’ve requested verification to confirm that you are the authorized cardholder. To date, we have not received any communication from your bank or financial institution regarding this matter.
Once verification is complete, we will be more than happy to address any additional concerns you may have. Please understand that verification is a necessary step when an order is flagged for potential fraud.
We appreciate your understanding and cooperation.
Thank you for your review. We are sorry to hear you are dissatisfied with the product. Please reach out to CS to see if there is any resolution we can provide. [email protected]