Tello.com

Hi, Thanks for bringing this to our attention, and we apologize for the difficulty with your eSIM setup. We are also sorry you had trouble reaching us—our lines are currently busier than usual. We have replied to your email with step-by-step instructions to clear up that installation error. Additionally, since phone support is your preferred method of communication, our team is scheduling a callback to follow up with you directly and ensure everything is activated properly Thank you for your patience!

Hi Colleen, We're happy to hear that our online setup process and website design were easy to use. You can always choose between an eSIM and a physical SIM card, but we do recommend the eSIM since you'll be able to activate the service right away. We appreciate you bringing the SIM card purchasing confusion to our attention. We are always looking for ways to improve our customer experience and will review the options presented during the purchase flow. Thank you for your valuable feedback. Tello

Dear TR, We appreciate your feedback and are glad to hear about your positive experience with our customer service. We understand your concerns regarding SIM card delivery, but you have several options available: https://tello.com/help_center/orders-deliveries-returns/what-delivery-options-do-you-offer We hope you'll choose the one that suits your needs! Thank you for using Tello!

Hi James, We appreciate you sharing your experience and feedback with us. We understand that managing your account while traveling can be challenging. Your suggestion about sending duplicate notices via email is valuable, we will certainly consider this as we continuously work to improve our communication methods for all our customers. Thank you for using our service, Tello

Hello David, Thank you for your review. Like all wireless carriers in the US, phone numbers are recycled across the industry as a standard telecommunications practice. Because numbers are a limited national resource managed by central registries, brand-new, never-assigned numbers are extremely rare regardless of the provider. That said, we offer immediate solutions to assist with this: - Contact our support team, and we can change your phone number for free to assign you a different one. - You can enable Scam Guard settings through your account to filter out recognized spam calls. Depending on the device model, you should also have a similar option in your phone Settings. - Registering your number at donotcall.gov will help reduce telemarketing traffic. If you would like to proceed with a free number chan ge, please reach out to our 24/7 support team via our Contact Page, and we will be happy to help. Tello

Dear customer, We are so happy to hear that our service has been functional for your international travel and that you've recommended us to your family! We understand that encountering an issue with your service while abroad can be concerning, and we're glad our customer service team was able to provide a detailed and timely resolution. Your positive feedback about our support is greatly appreciated. Tello