Tello.com

Dear Todd, We apologize for the delayed response. We are currently experiencing higher inquiry volumes than usual, which has impacted our response times. To get your new SIM card linked to your number as quickly as possible, your case has been escalated to high priority. One of our specialists wi ll reach out to you directly to complete the activation. Thank you for your patience!

Dear customer, Thank you for sharing your feedback with us. We appreciate the opportunity to clarify how our Unlimited Plan works. We aim to be as transparent as possible with our pricing and plan details. The high-speed data allotment (50 GB) and speed policies are displayed directly on our plan selector, right beneath the price, prior to checkout. While 50 GB is currently our highest data tier and we do not offer a larger plan at this time, you do have the option to purchase top-up data add-ons directly from your online account if you need additional high-speed data before your next billing cycle.

Hi Steve, We're so happy to hear about your positive experience with our customer service team, especially with the porting process. It's wonderful to know that our team members were able to assist you effectively and patiently. We appreciate you highlighting their helpfulness. Tello

Hi Jack, We genuinely appreciate you taking the time to share your recent experience with us. We are truly sorry to hear about the difficulties you've encountered with our customer service and the ongoing outage. We understand how frustrating it is when you can't reach us and when service issues persist. We are actively investigating these communication breakdowns to ensure they are addressed promptly. We are taking your comments about the overall service experience and your previous concerns with other providers very seriously as we continuously work to improve our services. Thank you for your understanding! Tello

Dear user, We appreciate you sharing your experience with the sporadic international roaming service during your trip. We are concerned to hear it only worked intermittently in Canada, despite being activated. Please get back to us if you'd like us to look into these network performance issues to ensure a more reliable connection in the future. Thank you for your understanding, Tello

Hi Russell M, Thank you for choosing Tello! We're sorry to hear you experience issues with our service. Based on our records, it appears that the new SIM card is not activated in your online account. Please follow these steps to activate it: 1. Log into your account and open the My SIM section. 2. Type in your 9-digit Activation Code and click Activate. 3. Slide your new Tello SIM card into your phone tray. If you need a quick hand with this, check out our short SIM Installation Video. 4. Power your fully charged phone ON. 5. If it doesn't automatically connect to our towers right away, don't worry! Just wait about 30 minutes, give your device a fresh restart, and you'll be good to go. Drop us a line if you need further assistance with this. For any other inquiries, check out our Help Center anytime. Thank you, Tello

Dear Christopher, We're so happy to hear you've had such a positive experience with us for two years. We appreciate your kind words about our service and prices. Tello

Dear Daniel, We're so happy to hear our team provided excellent service and resolved your issues. We appreciate you recommending us! Tello

Hi Gannon, Thanks for letting us know about this. We reviewed your account and can confirm your balance and international features are ready to go. Since you're still experiencing issues receiving verification SMS messages abroad, please give our support team a call at +1 (866) 377-0294. Or reach us trough our contact page. We’re available 24/7 and eager to get this sorted out for you!