Tello.com

Dear Lyndon, Checking our records, we can see that you were able to use data through the PAYG credit that you purchased initially. Usage can be verified in your online account as well, under the Activity section. If you have any questions or concerns, our Support Team is available 24/7.

Dear customer, We appreciate the opportunity to clarify this matter. As a standard industry practice, mobile phone manufacturers no longer include wall charging adapters with new devices. The cord you received is a standard USB-C to USB-C cable, which connects to a USB-C wall charger or port. Our website dis plays what exactly is included in the package you ordered. We have sent you an email with further instructions, additionally, don't forget our Customer Service experts remain available 24/7 to further assist you. We appreciate your patience!

Hi Victor, Thank you for your feedback. We are sorry you haven't been able to roll over your balance recently. Please remember to renew or change your plan before the next automatic renewal, and choose a plan that includes with the same service you wish to roll over. We've already made several courtesy exceptions by restoring your remaining balance. Unfortunately, we’re unable to make any further exceptions. If you have any questions about how balance rollover works, our support team is available 24/7 and will be happy to help.

Hi Aron, We're so happy to hear you appreciate our easy online service and affordable international calls! Thank you for sharing your positive experience with us. Tello