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健康与医疗

Closed

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数据更新
网站
teststripbank.com
分类
健康与医疗
所在地
美国
状态
待认证
差评回复率
25%(5/20 条)
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Closed靠谱吗?

Closed(teststripbank.com)在 OK.one 的综合评分为 4.1 分(满分 5 分),基于本站收录的 101 条用户评价,属于健康与医疗分类,口碑良好。该企业已标记为停业;75% 的评价为 4 星及以上,16% 为 1 星;商家回复了 25% 的差评。数据最后更新于 2026-09-07。

用户怎么说

This is the second time I was told my…

This is the second time I was told my packages were damaged when received. When I contacted customer service they tried justifying the damage by sending pictures of damaged products. However, none of the pictures were of my products. The first picture was not even my brand name and the second picture was a different version of my brand. When I tried to get an explanation, the representative stopped talking to me. This is the last time I will deal with this company. After speaking with the company I am still 100% convinced the pictures sent to me were not my product. I examined all my packages and there were no damages. As I told the company, we will agree to disagree because I will never believe they were damaged. Also, the expiration dates on the pictures were different than my packages. So how do you expect me to believe these were my packages. I have found another company to use and will no longer use this company.

Closed 回复2023-02-19

Hi Ms Bell, We apologize for any confusion or frustration that you may have experienced regarding the recent sell of your unused test strips. We appreciate you taking the time to bring this to our attention and allowing us the opportunity to address your concerns. As explained in our previous chats, upon reviewing your order and the information provided, we found that the reason for the reduced payment was due finding damage under the stickers once we removed from them from the boxes. Pharmacies often cover areas were they may have removed older prescription labels with new labels which may cover up existing damage. After conducting a thorough investigation, we can confidently say that there is no doubt in our mind that the photos we sent to you are, in fact, the boxes that you sent to us. We take our quality control and customer service very seriously, and we have a rigorous process in place to ensure that all customer orders are accurately processed and reviewed. We understand that there may have been some confusion regarding the appearance of the boxes in the photos ,Freestyle Lite 100 boxes only have a purple band around the back and side of the box, the band does not go all the way around the box, which is why you can't see it in our photos, it is on the opposite side of the box. In the picture you provided "my strips" you can see in the top left corner that the band does not go all the way around the box, and that there is yellow on the side that is covered with the sticker, this is the side that was damaged which is why we took a picture of it. We appreciate your business and value your satisfaction, and we would like to assure you that we take any claims of deliberately withholding payments seriously. We would like to assure you that we have no intention of withholding payments from our customers, and we always strive to ensure that our customers receive the correct and fair payment for their items. Because this box arrived to our office damaged damaged, we have to pay the damaged rate for it. Once again, we apologize for any inconvenience caused and we would be happy to further address any concerns or questions you may have. Please do not hesitate to contact us at your convenience. Sincerely, Ralphel Walton Owner TestStripBank.com

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