The Cary Company

Hello Will, Thank you for taking the time to leave a review. We sincerely apologize for the frustration and disappointment you experienced with your recent order. We understand how confusing it must have been to complete your order, only to later receive a message indicating that an alternative payment method would be required. Given the time-sensitive nature of your purchase, we recognize how concerning and disruptive this situation was. Our company has payment verification policies in place for first-time orders to ensure payment information can be properly verified before an order is released. In some situations, we are unable to verify a card through our standard process, which may require an alternative form of payment. While these procedures are intended as a security measure and not a reflection on any customer, we understand how frustrating this experience was. We apologize that this situation created unexpected challenges and may have impacted your confidence in us as a potential long-term supplier. We value every opportunity to assist our customers and would welcome the chance to learn more about your experience and explore how we can help. Please don't hesitate to contact our team at 630-629-6600 or [email protected]. Thank you again for your feedback. Comments like yours help us improve both our processes and our communication with customers moving forward. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Mark, Thank you for your support. I am pleased to hear you had a great experience with our customer service team! We appreciate your business and look forward to continuing to provide you with excellent products and service in the future. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Janet, I am happy to hear you had a great experience with Sam. I will pass along your kind words. We look forward to continuing to provide you with excellent products and service. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning William, We strive to be more than a supplier but a committed partner to your business success. We look forward to the future with you and your growing business. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Afternoon John, We take pride in putting our customers first. We appreciate your business and look forward to continuing to provide you with excellent products and service in the future. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Hello Rita, Thank you for taking the time to review. I am thrilled to hear you had a great experience all around. We look forward to being more than a supplier but a committed business partner to your success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Afternoon Ronnie, Thank you for letting us be more than a supplier but a committed partner to your business success. I am happy to hear you had a great experience with our customer service team. We look forward to the future with you and your growing business. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Hello Jason, Thank you for taking the time to leave a review. We sincerely apologize for any inconvenience you may have experienced with your order. We understand how disappointing it must have been to expect a complete shipment, only to receive a portion of the order without clear visibility into the remaining items. We recognize the frustration and uncertainty that can arise when the status of the remaining shipment is unclear. After reviewing your order, it appears your items have shipped from different warehouse locations, which can result in separate shipments. We understand this may not have been immediately clear during the ordering process, and we regret any confusion this caused. Clearer communication regarding your shipment would have helped set proper expectations, and we apologize for falling short in that regard. Please know that we are reviewing your feedback internally as we continue working to improve communication regarding warehouse locations, shipment timing, and tracking information. We have requested that a Customer Service Representative reach out to you directly as soon as possible to review your order and address your concerns. We sincerely appreciate your business and thank you for bringing this matter to our attention so we can better assist you. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning George, I am happy to hear you had a great experience with Giovanna. I will pass along your kind words to her. I am glad she was able to assist you. We look forward to being more than a supplier but a committed business partner to your success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Maxelin, We are constantly striving to be more than a supplier but a committed partner to your business success. We look forward to the future with you and your growing business. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Jeffrey, Thank you for your support! I am pleased to hear you have had many great experiences with our customer service team, website, and more. We look forward to being more than a supplier but a committed business partner to your success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Afternoon Debi, I am thrilled to hear you had a great experience with Ken! I will pass along your kind words. I am glad he was able to assist you in a timely manner. Thank you for letting us be more than a supplier but a committed partner to your business success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Afternoon Chuck, I am delighted to hear you had a great experience with Ken. I will pass along your kind words to him. I am happy he was able to help you. We are constantly striving to be more than a supplier but a committed partner to your business success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Afternoon David, Thank you for your support! I am elated to hear you were able to navigate our website with ease. We appreciate your business and look forward to being a committed partner in your success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Afternoon Mike, We are constantly striving to be more than a supplier but a committed partner to your business success. We look forward to the future with you and your growing business. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Hello, Thank you for taking the time to leave a review. I am glad to hear that our team was helpful. I am sorry to hear that some items did not arrive in the condition you expected. That is certainly not the quality we strive to provide. We appreciate you bringing this to our attention and would like to learn more about your experience. If you have not yet connected with the Customer Service Representative associated with your order, we encourage you to reach out directly via email or by phone at 630-629-6600 so they can review the issue and determine how best to assist you. Thank you again for your feedback and for the opportunity to serve you. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Julie, We take pride in putting our customers first. I am elated to hear you had a great experience with Josh. I will pass along your kind words to him. I am glad he was able to help answer your questions. We appreciate your business and look forward to being a committed partner in your success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning, We are constantly striving to be more than a supplier but a committed partner to your business success. We look forward to the future with you and your growing business. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Afternoon Estephani, We take pride in putting our customers first. I am delighted to hear you had a great experience with our customer service team and that they were able to assist you. We strive to be more than a supplier but a committed partner to your business success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Aleks, Thank you for your support! I am happy to hear you had a great experience all around. We look forward to continuing to provide you with excellent products and service in the future. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com