The Cary Company

Good Afternoon Belinda, We strive to be more than a supplier but a committed partner to your business success. I am pleased to hear you had a great experience with us. We look forward to continuing to provide you with excellent products and service in the future. Thank you, Morgan Markowicz Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Hello, Thank you for taking the time to leave a review. We're pleased to hear our customer service team was able to assist you in finding what you needed. We sincerely apologize for the longer shipping timeframe and understand how frustrating delays can be when you're expecting an order. We truly value your feedback and are continually evaluating opportunities for improvement. If you have any questions regarding shipping, please do not hesitate to call us at 630-629-6600. We value your business and hope to have the opportunity to serve you better in the future. Thank you, Morgan Markowicz Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning, Thank you for your support! I am pleased to hear you received fast service from our team. We look forward to continuing to provide you with excellent products and service in the future. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Hello, I am elated to hear you had a great experience with Josh. I will pass along your kind words to him. I am glad he was able to help you with your order. Thank you for letting us be more than a supplier but a committed partner to your business success! Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Hello Mark, Thank you for bringing this to our attention. We sincerely apologize for the lack of communication regarding your request to expedite shipping. When a customer lets us know they need an order as soon as possible, they should receive a timely response from our team. We recognize that we should have contacted you regarding your request, discussed the available shipping options, and confirmed how you wanted to proceed before processing the order. We understand how frustrating it can be when expectations are not met, and we appreciate you sharing your feedback. Your comments have been shared with our team so we can improve our order review process and ensure customers receive timely communication in situations like this moving forward. Thank you for giving us the opportunity to address this concern, and we apologize again for the inconvenience. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Hello Nick, Thank you for taking the time to leave a review. I am pleased to hear that your order arrived in perfect condition and within the timeframe you needed. We are constantly striving to be more than a supplier but a committed partner to your business success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Karen, Thank you for taking the time to leave a review. I am happy to hear we were able to ship your order out quickly. We are constantly striving to be more than a supplier but a committed partner to your business success. Thank you, Morgan Markowicz Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Hello Stephen, Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience and frustration you experienced with your recent order. We understand how critical timely deliveries are, and we deeply regret that we fell short of your expectations. After reviewing the shipment with our logistics team, we found that the carrier was unable to complete the scheduled pickup on Thursday, resulting in the shipment being picked up on Friday instead. We understand the impact this had on your project and sincerely regret the disruption it caused. We also understand how frustrating it must have been to receive tracking information that did not provide the visibility you needed throughout the process. Clear and accurate communication is an important part of the customer experience, and we recognize that we fell short in that regard as well. We take feedback like this seriously and are reviewing our shipment processes with our carriers, as well as our tracking communications internally, to help prevent similar situations in the future. If there is anything we can do to assist with this order or future shipments, our team would be happy to help. Our goal is to be a reliable partner for our customers, and we appreciate you bringing this experience to our attention. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Hello Kyle, Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration you encountered while trying to place your order. We recognize how valuable your time is and understand how frustrating it can be to receive conflicting information. The ordering process should be clear, straightforward, and accurate, and we regret that this was not your experience. We take concerns like yours seriously and have shared your feedback internally to review both the website experience and the information provided during your interaction with our team. We are continually working to make both our online ordering process and phone support experience as clear and efficient as possible for our customers. We sincerely appreciate you bringing this to our attention and giving us the opportunity to improve. Thank you for your business, and we hope to provide you with a much smoother experience on your next order. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Rod, I am delighted to hear you had a great experience with Amy. I will pass along your kind words to her. We strive to be more than a supplier but a committed partner to your business success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Kevin, Thank you for your support. I am pleased to hear you were able to navigate our website with ease. We look forward to continuing to provide you with excellent products and service in the future. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Harry, We take pride in putting our customers first. I am elated to hear you had a great experience all around. Thank you for letting us be more than a supplier but a committed partner to your business success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Shelly, We are constantly striving to be more than a supplier but a committed partner to your business success. We appreciate your business and look forward to continuing to provide you with excellent products and service. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Afternoon Jumarni, We are constantly striving to be more than a supplier but a committed partner to your business success. I am happy to hear you had a great experience with our customer service team, fast shipping, and more! We look forward to the future with you and your growing business. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Afternoon Mike, Thank you for taking the time to leave a review. We are so glad to hear that we could provide you with the exact product you needed at a great price. We appreciate your business and look forward to continuing to provide you with excellent products and service in the future. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Clark, I am thrilled to hear you had a great experience with Jim. I will pass along your kind words to him. I am glad you have had many great experiences with him. We appreciate your business and look forward to continuing to provide you with excellent products and service in the future. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Hello Katrina, Thank you for taking the time to leave a review. We're glad to hear we have the products you need. We apologize for any inconvenience our $250 order minimum may cause and recognize that it may not be ideal in all circumstances. While this policy helps support efficient warehouse operations, we truly value your feedback and are continually evaluating opportunities for improvement. If you have any questions regarding our minimum order requirement, please do not hesitate to call us at 630-629-6600. We appreciate your feedback and strive to be more than a supplier and a committed partner to your business success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Hello Erick, We take pride in putting our customers first. I am thrilled to hear you had a great experience with our team and that they were able to assist you. We appreciate your business and look forward to being a committed partner in your success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning Sharon, Thank you for taking the time to leave a review. I am delighted to hear that you received the information and quote you needed quickly and accurately. We look forward to being more than a supplier but a committed business partner to your success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com

Good Morning George, I am elated to hear you had a great experience with Lisa. I will pass along your kind words to her. Thank you for letting us be more than a supplier but a committed partner to your business success. Thank you, Kelsey Pekosh Quality Assurance Team The Cary Company P: 630-629-6600 TheCaryCompany.com