PetLabCo.

Hi Tom, We are so happy to hear about your experience. We understand just how important timely deliveries are when it comes to your dog's supplements. We appreciate you being a part of our community! Regards, PetLabCo.®

Hi Melissa, Thank you so much for sharing your experience. We are so happy to hear you are seeing the benefits for your dog. We know how important good oral hygiene is to your dog's health. Thank you so much for being a part of our community. Regards, PetLabCo.®

Hi Darcy, We are deeply sorry to hear about your experience, and we completely understand your frustration. We hope the resolution we've since provided has helped address your concerns. As a trusted pet health partner, we're always here to support you and are happy to help if you need anything further. Warm regards, PetLabCo.®

Hi Mary Jean, Thank you so much for sharing your experience. We are so happy to hear you are seeing the benefits with our Joint Care Chews for your dog. We are honored to be a part of his wellness journey. We are sorry to hear your experience with our customer service team missed the mark. We take feedback like this very seriously and would love the opportunity to learn more. If you are open to it, would you mind responding to the request we have sent for more information? Best regards, PetLabCo.®

Hi Lisa, We are sorry to hear about your experience. We understand how frustrating that would be. We were unable to locate any cancellation requests associated with your account. You can cancel your subscription at anytime from your account portal here: https://account.thepetlabco.com/login Our team is also available to help with cancelation requests and is available at: Phone: 1-866-473-8522 Email: [email protected] We take concerns like this very seriously and a member of our team will be reaching out to you directly to better understand what happened. Thank you so much for bringing this to our attention. Regards, PetLabCo.®

Hi Mandy, We're so happy to hear about the positive changes you've seen in your Westie! It's wonderful to know our Probiotic Chews are making such a difference. We hope she continues to thrive and are honoured to have a small role in her wellness journey. Regards, PetLabCo.®

Hi Janet, Thank you so much for the update! We are so happy to hear your dogs are liking the Probiotic Chews so far. We know how frustrating it can be when our dogs won't eat what is offered, so it's great to know they enjoy it. Thank you for sharing your experience and please be sure to keep us updated on their progress. We can't wait to hear all about it! Regards, PetLabCo.®

Hi JoAnna, We are so happy to hear that our chews have made such a positive difference for your sweet Labrador, especially after all the challenges you've faced. We understand how frustrating it can be to try numerous products without success, and we're glad our product has brought your girl some relief. We appreciate you sharing your experience and recommending us to others. Thank you for being a part of our community! Regards, PetLabCo.®

Hi David! We're so happy to hear that ProBright Advanced has made such a positive difference for your dog's oral health! Thank you for recommending our product. We appreciate you being a part of our community! Regards, PetLabCo.®

Hi there! We appreciate you sharing your delivery experience with us. We are truly sorry to hear that your package was left in an unsecured location, causing concern. We understand how frustrating this must have been, and we are grateful to your neighbor for ensuring its safe delivery. We appreciate your feedback and will ensure it is raised with the team. Thanks for being a part of our community! Regards, PetLabCo.®

Hi Tony, Thank you so much for sharing your experience! We are so happy to hear your dog's supplements arrived quickly. We know just how important timely deliveries are. Thanks for being a part of our community! Regards, PetLabCo.®

Hi there, Thank you so much for your kind words. We are so happy to hear you are seeing the benefits and have found our team helpful. We appreciate you taking the time to share your experience! Regards, PetLabCo.®

Hi Loren, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will reach out to assist shortly. Thank you so much for sharing your experience! Regards, PetLabCo.®

Hi Diana! We're so happy to hear your Sativa enjoys our products! We appreciate your wonderful feedback. Kind regards, PetLabCo.®

Hi there, We're so happy to hear that our product has made such a positive difference for your dog! It's wonderful to know that your furry friend is now living their best healthy life. Thank you for sharing your fantastic experience with us. Warm regards, PetLabCo.®

Hi there! We are sorry to hear your dog isn't a fan of it yet. We understand all dogs are unique, including their tastes. Some customers have shared that adding a little xylitol-free plain yogurt or peanut butter have helped their dogs to enjoy it. Just keep in mind any allergies or sensitivities your dog may have. In the meantime, we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.ca/login Someone from our Customer Experience team will also follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Hi Jocelyn, Thank you so much for your kind words. We are thrilled to hear you are happy with our product. Thank you for being a part of our community! Regards, PetLabCo.®

Hi there! Thank you so much for sharing your experience. We are sorry to hear you haven't been able to edit your subscription. We provide an account portal where you can manage and edit your subscription at anytime. Here is the link for you convenience: https://account.thepetlabco.com/login We also send renewal reminders 7 days before your scheduled renewal date. If you haven't seen these reminders, please check your spam or junk folder. A member of our team will be reaching out shortly to provide further assistance. Thank you for bringing this to our attention. Warm regards, PetLabCo.®

Hi Susan, Thank you so much for sharing your experience. We are thrilled the Probiotic Chews have been beneficial for your elderly dog. We are honored to be a part of her wellness journey! Thank you for being a part of our community. Best regards, PetLabCo.®

Hi T, We are so happy to hear your dog enjoys our product and that it has helped them so much! Thank you for sharing your positive experience. Regards, PetLabCo.®