Sequel

Dear Dianne! We are so pleased to hear about your positive experience with our service team. It's wonderful to know that we were able to assist you efficiently and professionally with your subscription cancellation. We truly appreciate you sharing your kind words and positive feedback with us.

Dear Yaakov! We're so happy to hear that our customer service team was able to provide you with such a prompt and satisfactory response! We truly appreciate your positive feedback.

Dear Customer! We're very sorry to hear about your experience and understand why this situation is concerning. Please note that Sequel does not create accounts or process payments without a user's action and authorization. We'd like to investigate this matter to determine whether the charge is related to a Sequel account. Please contact our support team with the following information: The last 4 digits of the card that was charged. The date and amount of the transaction. A screenshot or copy of the transaction (with any sensitive information hidden). We'll review the payment records as quickly as possible. If we cannot locate a Sequel account associated with the charge, we'll let you know so you can continue working with your bank on the dispute. We appreciate your cooperation and will do our best to help resolve this matter. Best regards, Sequel Support

Dear Customer! We appreciate you sharing your experience with us. We understand that our service wasn't the right fit for your needs, and we're glad our support team was able to assist you promptly with your refund request.

Dear Customer! Thank you for sharing your feedback with us. We’re glad to hear that you found the app easy to use. At the same time, we understand how disappointing it can be when the profiles shown do not match your preferred age range or when there are not enough local matches available. You can adjust your Discovery Preferences in the app to set a more specific age range and location preference. However, the number of local matches may vary depending on member availability in your area. We appreciate your feedback, as it helps us improve the matching experience for all Sequel members. Sequel Support Team

Dear Connie! Thank you for your wonderful feedback! We are so pleased to hear that our team was able to handle your requests efficiently and kindly. We always strive to provide excellent service, and it's rewarding to know we succeeded.

Dear Hope! We are so pleased to hear about your positive experience with our customer service team. It is wonderful to know that we could resolve your account question quickly and efficiently. We truly appreciate you taking the time to share your feedback.

Dear Gary! We're so glad to hear that our team was able to assist you quickly and professionally. We appreciate your kind words!

Dear Customer! Thank you for your kind words! We're delighted to hear that you had a thoughtful and timely support experience. Providing prompt, attentive, and helpful assistance is always our goal, and your feedback means a lot to our team. Thank you for choosing Sequel. If you ever need anything else, we're always here to help. Sequel Support Team

Dear CC, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and understand how frustrating it can be when the platform feels confusing or does not provide the experience you were looking for. We appreciate your comments regarding the cancellation process, the clarity of our membership options, and the credit system. We understand that transparent pricing and straightforward account management are important, and feedback like yours helps us identify areas where we can improve. We also take concerns about suspicious interactions seriously. If you encounter profiles that appear misleading or violate our policies, we encourage you to report them so our Moderation Team can review and investigate them appropriately. Your feedback is valuable to us, and we appreciate you taking the time to share your experience.

Dear Cheryl, We are very sorry to hear about the situation regarding your child and his health. We are glad that our assistance and feedback to you were as quick and high-quality as possible. Providing prompt and courteous support is one of our top priorities, and we're pleased to know we met your expectations. Thank you for your trust and support. If you ever need assistance again, please don't hesitate to reach out.

Dear Customer! We're sorry to hear about your experience and apologize for the frustration this has caused. Our support team is made up of real people, and we're here to help. If you're having trouble canceling your membership, we'd be happy to assist you directly. Please contact us at [email protected]. We'll do our best to resolve this as quickly as possible. We appreciate your feedback and the opportunity to make things right. Customer Support Team

Dear Douglas, We’re delighted to hear that you had a positive experience with our support team and appreciated receiving assistance from a real person. Providing responsive, human support is very important to us, and we’re glad we were able to help you effectively. Thank you for sharing your feedback

Dear Clive, Thank you for taking the time to share your wonderful feedback. We're delighted to hear that our Customer Support Team was able to resolve your issue efficiently and that you found the service polite, professional, and helpful. Your kind words are greatly appreciated and serve as wonderful encouragement for our team. Providing prompt and courteous support is one of our top priorities, and we're pleased to know we met your expectations. Thank you for your trust and support. If you ever need assistance again, please don't hesitate to reach out.

Dear Peggy! Thank you so much for your kind review! We're glad we could resolve your request quickly and make the cancellation and refund process smooth and hassle-free. Providing prompt, considerate support is very important to us, and we're happy to hear that this was your experience. Thank you for giving Sequel a try, and we truly appreciate your feedback. We wish you all the best! Customer Support Team

Dear Phil, Thank you for your feedback about our platform! We wish you pleasant acquaintances! Let us know if you need any further help, our support team works 24/7. Have a nice day!

Dear Michael! Thank you so much for your kind review! We're delighted to hear that Sabrina provided you with professional, polite, and efficient support. We'll be sure to share your wonderful feedback with her—it will mean a lot to her. We truly appreciate your support and are always here if you need any assistance in the future. Customer Support Team

Dear Jan! Thank you for taking the time to share your honest feedback. We're truly grateful for your kind words about our support team. It means a great deal to know that our efforts to provide caring, professional, and responsive assistance made a positive difference. We also appreciate your constructive comments about the app. Feedback like yours helps us identify areas where we can improve, and we're continuously working to enhance the overall quality, clarity, and security of the Sequel experience. Thank you for being part of our community and for helping us grow. Customer Support Team

Dear Dennis, Thank you for your feedback! We wish you pleasant acquaintances! Do not hesitate to contact us, the support team works 24/7. Have e nice day!

Dear Carren, Thank you for taking the time to share your feedback. We're pleased to hear that your concern was addressed quickly. Our team is committed to providing timely and effective support, and it's great to know that we were able to assist you promptly. We appreciate your review and thank you for choosing SEQUEL. Customer Support Team