已经过去一个月了,仍然没有收到任何进展通知,当有东西说 72 小时内他们想说 cld 需要更长的时间时,我必须联系他们,但该死的,我已经付了他们多少钱,我没有拖延,所以他们是。对他们的沟通联系很差,而且回复时总是相同的回复
Theunlockingcompany 回复2026-05-15****Want to know if we can unlock before you order? Please email [email protected] before purchase so we can provide you with the options available to you. All we need is the make, model, locked carrier and IMEI.****
We’re sorry to hear you’re frustrated with the experience. We reviewed the communication on the order and want to clarify a few points for transparency.
The 1–72 hour timeframe listed on the website is an average estimated processing time, not a guaranteed completion window, as explained on the product page, FAQs, and Terms & Conditions. Some devices and carriers unfortunately take longer due to manufacturer/server-side delays that are outside of our direct control.
Reviewing the communication history, we provided an updated timeframe approximately 13 calendar days ago, and then again today advised that the order is still processing because completion has not yet been received from the supplier/manufacturer systems. The order itself was placed on April 29th, and as of today it has been approximately 12 business days in processing.
We understand delays are frustrating, especially when customers are eager to use their devices, but we have continued responding and providing updates as information becomes available. We do not benefit from delays and are actively continuing to work the order through the available services until completion.
We appreciate your patience and hope to provide a successful update soon.