XSTANCE

Hi there, Thank you for taking the time to share your experience! We genuinely appreciate all feedback, and we're truly sorry for the frustration and inconvenience this situation has caused you. We completely understand how upsetting it must have been to reach out multiple times, hoping for a resolution, only to feel unheard. That is never the experience we want for our customers, and we sincerely apologize that we fell short in this instance. Please know that we always aim to respond to every inquiry as promptly as possible, and in the order it was received. We're sorry that wasn't reflected in your experience this time around. If you still haven't received a reply from us, we'd kindly recommend checking your spam or junk mail folder, as our responses sometimes land there. If you're still unable to locate it, please don't hesitate to reach out to us again or call us at (800) 906-7255. We value your business more than words can express, and we truly hope to have the chance to turn this experience around for you. Thank you again for bringing this to our attention! -XSTANCE-

Hi there, Thank you for taking the time to leave this review and we're truly sorry to hear that your experience left you feeling this way. We want to apologize that the wrong size reached you and we're sorry for the inconvenience it caused. We also want to gently clarify that accepting returns, especially when a customer receives an incorrect item, is something we absolutely stand behind. We would never want any customer to feel like they were left without a resolution, and we're sorry if that was the impression you were given at any point during your interaction with us. If there was any miscommunication along the way, we truly want the chance to make it right. We'd kindly ask that you reach out to us directly with any previous emails or records of your conversation with our team, and we will personally look into this for you right away. You can get in touch with us at [email protected] or (800) 906-7255. Your satisfaction means everything to us, and we would love the opportunity to turn this experience around for you!

Hi there, We're so glad to hear you love our product, and that truly means a lot to us! On a different note, we're sorry you felt that way during the checkout process. The last thing we want is for anyone to feel overwhelmed or frustrated when they're simply trying to complete a purchase. Our intention with any additional offers is to make sure you don't miss something that could genuinely support your comfort and wellness journey, often at a much lower price than purchasing separately. We know that finding products that work can take time and money, so we try to surface relevant add-ons at checkout as a convenience, not a pressure. That said, we completely understand that too many pop-ups or add-ons can feel pushy, and that is not the experience we want to create for anyone. Your feedback is incredibly valuable, and we'll be passing it along to our team to take a closer look at how we can make the process smoother and more respectful of your time. Thank you for taking the time to share this with us. It's how we get better! - XSTANCE -