good response
Were pretty quick resolving my mistake.
About XSTANCE
Data updated- Website
- thexstance.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 100% (5/5)
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About this business
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
Written by the business, not verified by us.Is XSTANCE legit?
XSTANCE (thexstance.com) has a 4.7 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently share that the insoles provide incredible relief for stubborn foot and heel pain, making daily walking and standing much easier and remarkably more comfortable. People also routinely praise the helpful customer service team for quickly resolving accidental order mistakes and ensuring a smooth purchasing journey. Some reviewers were not happy with the return process, noting that contacting customer support for returns or trying to fix order issues was extremely difficult and frustrating. A few individuals also mentioned that the very high arch support caused unexpected discomfort and additional physical pain instead of providing relief.
Auto-generated from all reviews of this business. For reference only.What people say
Solved my problem fast
Solved my problem fast. Were very understanding !
Answered fast
Answered questions
Great Customer Service
I recently bought a pair of slippers and found them very hard and uncomfortable. I checked on getting a refund and was offered 30% refund and I keep the slippers. After finding out all that was involved in returning them for a full refund, the customer service representative that helped me really did me a favor. Thank you for all your help. David A Wright
This is the only pair of inserts that…
This is the only pair of inserts that seems to help Plantar fasciitis
Shipping was too slow
Shipping was too slow. Product excellent.
Reply from XSTANCE2026-07-23
Hi Donald, Thank you for taking the time to share your review. We are thrilled to hear that you find the product excellent and that it is working out so well for you! At the same time, we are truly sorry that the shipping took longer than expected. We completely understand how frustrating delays can be. While delivery times can sometimes be affected by factors beyond our control, we take your feedback seriously and will definitely look into our shipping process to see how we can improve. Thank you again for your patience and support. Please feel free to reach out if you ever need anything else! -XSTANCE Team-
Stephanie Kessler responded very…
Stephanie Kessler responded very quickly to each of my questions. Her emails seemed to be professional and warming. The fit of my inserts were very good. She gets a five star rating in my book. Thanks Mark
I'm surprised
I expected to not like my new insoles, but surprisingly I do like them. Hope they help my ankles from rolling in.
Love these inserts
These shoe inserts have been great and helped my recovery from Achilles tendon injury.
I received a quick reply and with…
I received a quick reply and with suggestions to help with the insoles.
The insoles are fantastic!!!
XSTANCE stand behind their return…
XSTANCE stand behind their return policy 100% and the credit back was fast after contacting them and returning the insoles by mail with a tracking number.
I got my insoles and they made a big…
I got my insoles and they made a big difference in my game. Less pain. Easy to cut to fit. Sturdy
Return procedure
Getting a response back. I feel the return percentage however should have been more than 30 percent . 50 percent would have been more acceptable.
Best Inserts Yet!!!
I can't believe how much pain was gone so quickly! I'm 2 weeks in and just about healed. I'm thankful that I bought extra inserts for my other shoes. Great price, fast delivery and real quick healing, thank you guys!!!
This was my first time trying this…
This was my first time trying this insoles and heel guards. The insole has a good ark support those I kept but unfortunately the heel guards didn’t work for me. I contacted the return company I explained my problem with heel guards I sent pictures to demonstrate my problem and they give me option, after approval they agreed to accept the heel back as an exchange for another insole. What I don’t agree is that I payed for the return fees and first place it was not in my mind to purchased the heel guards but after seen their advertisement I thought this might help my feet to improve. At the end of all I had a good customer services, the company understood.
The best insoles ever
My feet feel so much better I've tried other insoles and even bought orthotics from The good feet store these work the best that's why I've ordered 3pair
XStance customer service is 5-Star
XStance customer service is fast and professional, and gives helpful advice/support. I am having Achilles tendonitis and plantar fasciitis in my right foot/heel. I was given several suggestions to try. I'm in the process of testing each of them and will get back to customer support afterward.
Now pain free
I had really bad pain in my heel from my plantar fasciitis. One day after wearing these insoles I was totally pain free. No need for $300 custom orthodics.
So Far, So Good
I really didn’t use your customer service department. On a separate email, I simply mentioned that I had yet to receive my insoles so I couldn’t comment on them yet. I have since received them and have been experimenting with various shoes. So far, so good.
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