Koprez®

Great helping me!

Misleading 30-Day Refund Policy

I was attracted by the company's prominent "30-Day Return Guarantee," which gave me confidence to place an order. Unfortunately, my experience after receiving the product was very disappointing. The product did not meet my expectations, so I contacted customer service to arrange a return. That's when I discovered that I would be responsible for paying return shipping costs to a U.S. address. As an international customer, this makes the return process impractical and significantly reduces the value of any refund. Instead of providing a straightforward return solution, I was offered a partial refund to keep the product. While this may work for some customers, it was not an acceptable resolution in my case because I was dissatisfied with the product and simply wanted to return it. My main concern is that the marketing emphasizes the "30-Day Return Guarantee," but the customer responsibility for potentially expensive return shipping is not communicated clearly enough during the purchasing process. Had I known this beforehand, I would not have placed the order. Customer service was polite in their responses, but the overall experience left me feeling misled and disappointed. I would not purchase from this company again.

Antonella BullenCanada · 3 reviews · Verified · Experienced 2026-08-21 · Posted 2026-08-22

Koprez sleeves really do help you heal!

At first I didn't appreciate being sold on more pairs of Koprez sleeves but in the end I'm glad I took advantage of the discount offer and bought four pair. I am in the water a lot so having extra pairs is really convenient. I wore the sleeves day and night for two weeks. I was surprised at how immediate the benefits were! No aching heel pain in the morning. No more walking down the stairs sideways. After a month I could skip wearing them for a whole day and my plantar fasciitis pain stayed at bay. Now, after 3 months I don't need to wear them, but I still do at night and when I know I'll be on my feet all day for long hours at a time. I told my chiropractor about them because he needs to let his patients know that a cure is just around the corner!

Very quick sending a replacement

Very quick sending a replacement, not sure if helping yet

Ken DeanUnited States · 1 review · Experienced 2026-08-17 · Posted 2026-08-22

“Saw these advertised for the last two…

“Saw these advertised for the last two years since I was diagnosed wth PF. Did the inserts,shoes, and shots. Finally decided to order a pair. They came today. I have had them on for only three hours now and already feeling wonderful relief. I was worried they would feel restricting but very comfortable. My biggest complaint is that I didn’t order them a year and a half ago.”

Koprez, done the job I needed. I am no Dr.

What I like about them was that they were easy to put on and lace up. I am not sure if they are any good at what they do. I am just glad I got them because my other brand was to tight for my sneakers. I am not a foot Dr., so I dont know if they were or did me any use. All I can say is that there fit was comfy the material wore from the velcro is wearing. other than that I am please with them and can take it iff now. I wore them for at least 3 weeks.

Confused but awesome product

At first I was confused about my order but then I realized that it was only sold in singles instead of pairs😂😂😂😂 but overall the experience is great. I recommend this product to anyone who suffers from plantar fasciitis

April WilliamsUnited States · 2 reviews · Experienced 2026-08-20 · Posted 2026-08-21

I have bone on bone in both knees

I have bone on bone in both knees. I won't get double knee replacements. So, I've tried everything the last couple of years.....no relief. I took a chance and for the 1st time in a long time I am walking with no pain.1

Had help greatly

I love it

I love it. It is helping my plantar fasciitis

I ordered 3 weeks ago and still have…

I ordered 3 weeks ago and still have not received. Ship tracking shows product still in China. Have reached out to customer service and not responding after I requested refund. Beware.

Lynda KimNew Zealand · 2 reviews · Experienced 2026-08-22 · Posted 2026-08-21

Disgusting!!

Disgusting!!! Don't buy from Koprez!!! We have been waiting for over four months and product still not sent to New Zealand. Emails regarding our order go ignored and unanswered. Absolutely the worst company to deal with!!! Have never experienced such disgraceful service. It's nothing short theft!!!

They are very good for plantar fasciitis

My koprez sleeves are very good worth every penny

Michelle FUnited States · 1 review · Experienced 2026-08-19 · Posted 2026-08-20

Order NEVER Arrived

I ordered 2 of these socks. I NEVER received them!! The courier left my package at my apartment complex but at the WRONG apartment number!! IDIOTS!!! The only way this company wants to rectify this, is for me to send them $4.95 for S&H!!! No thank you!!! They use some courier named SJX. I will NEVER order from them again!!!! I should of known better!! Buyer beware ordering products advertised on Facebook!!!!

Works as should

Super helpful customer service!

Super helpful customer service! I've been trying to get a return for over a month and somehow its on me for not getting them the tracking number so they can't confirm that they received it. I don't know why they can't just look at the return address and confirm from there. I was told from their customer service that "We ship international so we get so many returns that we can't look at the return address" which makes no sense. So now I'm out $70 and I paid for a warranty that is as useless as the customer service is. Do not deal with this company.

Excellence after market services and…

Excellence after market services and easy to communicate like customer services. Quick and easy to deal with.

Refund process is a hassle!

UPDATE: I could not use the product because of a genetic condition I have that caused these to hurt my feet. When I reached out on 8/14 and asked for a refund I have only gotten partial refund offers or instructions on how to wear them "correctly." Please just refund my money already. I didn’t like the product. But what I am most unhappy about is that Carolyn with customer service is trying to swindle me out of a full refund. I would not recommend this product to anyone.

30 day money back guarentee is not accurate

Trying to return something to this company is impossible. Don't watch the video after you place an order or you'll end up with $179 extra order of sleeves it’s a click bait tactic. I started a return process and been getting the run around. Now they offered me 50% off the return to keep the extra sleeves I inadvertanly ordered. They’re not even the right size again click and bait. Talk about 30 day money back guarantee they tried to offer me half off to keep them. I disputed the charge on my credit card and can't get anyone to contact me back about a return address to return these sleeves. I swear they are extending getting back to me to go beyond the 30 days. I started this process Aug 2nd and its is Aug 19th. I will never order from them again. Amazon sells their products. I did find comfort in the sleeves but it’s not worth the hassle of dealing with them if something goes wrong and there are many other compression sleeves out there to choose from. Update Aug 21,26 Thalia, If you work for this company you should have my email information and order number. I have over 12 email exchanges with your company and my last email I stated if I don’t hear back from someone about returning these sleeves I am putting a complaint in with the BBB. I placed an order Aug 2nd it’s Aug 21st and have not received a return address from customer service for YOUR product! Koprez has computers search my information.

Every discomforts in ones life is…

Every discomforts in ones life is bothersome..it can be acute or chronic..And we always tend to find solutions on our side if possible..That is what I did..I said to myself to solve it first before going for medical help..And I am using koprez so far so good.