Stepprs

I've ordered x2 insoles and when I type…

I've ordered x2 insoles and when I type my order in the webpage it says can't find order. I haven't received a email confirmation or anything. I've even reached out to steppers via email with screen shot of my order still no response.

my feet hurt after using these horrible…

my feet hurt after using these horrible soles.. I tried again for another week same bullcrap mariavasquez82013 gmail.com order #988655

I bought two pairs of these

I bought two pairs of these. One for my work boots and another for my everyday boots. I suffer with Achillies tendonopathy. My tendons and feet don't hurt so bad now. The relief is awesome.

Great product and great service can't go wrong.

My customer service representative was very helpful, a good listener and would communicate with me for every single update regarding my request to make an exchange. The company Stepprs honored my request. Great product and great service, can't go wrong.

My order came quickly

My order came quickly. I love the product, which is why I ordered it a second time.

Actually fit without having to trim…

Actually fit without having to trim them! They’re perfect. Very comfortable.

Non-existent customer service and a misleading return policy

I attempted to cancel my order just 15 minutes after placing it, but Stepprs claimed it had already been processed and couldn't be canceled. Paradoxically, over the next two days, I received automated emails asking if I wanted to add more items to the same order. When I opened a dispute through PayPal, Stepprs ignored the inquiry and simply provided a tracking number to get the case dismissed. Now that the product has arrived, I'm trying to return it, but their official return page is stuck in a continuous glitch/loop, making it impossible to request a shipping label. Their advertised return policy feels like a total scam—once they have your money, they make it impossible to get a refund or even start a return. Save yourself the headache and buy elsewhere. ×××× Thanks Emily for the answer, as per above review, Stepprs continue to demonstrate their poor costumer service. I strongly recommend you that you take the time to read my review and adjust your automated response. Regards

They Helped Instantly!

I work in food service and deal with plantar fasciitis on a regular basis. The pain is enough to make me limp around the restaurant. My very first time putting on Stepprs I literally cried out of relief. I was standing in my work shoes and my foot didn't hurt! Later on, after a long work day, my foot still hurt a bit but it was at a tolerable level, and I didn't need to limp! It may not be a miracle cure but I could not believe how much these insoles mitigate my discomfort and allow me to function better and move as quickly as I need to move at work. As if that's not enough, I made an error when ordering my soles and got the wrong sizes, customer service took care of me no questions asked and went above and beyond to satisfy an issue that was my mistake in the first place. I'll be ordering more of these when they eventually wear through. Thank you Stepprs!

Save your money.

I was really disappointed with these insoles. After only about a month of normal use, they became very thin and lost most of their support. Since then, my ankles have become really sore, which I believe is due to the poor cushioning and lack of stability once they wore out. I expected them to last much longer, especially for the price. Unfortunately, the quality just isn’t there, and I wouldn’t recommend them if you’re looking for durable, supportive insoles. Save your money, don’t buy these as they’re made in China and of very poor quality, probably worth 3$ a pair.

I highly recommend these

I highly recommend these, my foot started with the stepped, took a few weeks but now I can walk a lot better.

Fast and courteous service

I love the product

I love the product. Been walking miles a day for the past 3 days and my typically achy feet lost their ache. The reason I gave it a 4 is because my first order was lost in the mail. Good news is they sent me another pair. They should change their advertising. Shipping from China to US west was 16 days.

Waiting 6 months for these

I ordered these in February. It’s now almost August. They still haven’t shipped. I’ve had to email customer service for months to get ahold of someone. They supposedly shipped today but I have very little faith they’ll actually come. Steppers may be a total scam

My order was delivered to the wrong…

My order was delivered to the wrong address, stepprs were notify & sent me out a replacement order without hearing back from the delivery company & them excepting responsibility for the stuff up

Amazing insoles

I ordered some insoles to try from Stepprs. During the time of my order, they had a promotion, I believe, that I got the massage roller for my plantar fasciitis for a discounted price when I ordered the insoles. I’m in so much pain every day that I thought why not? I couldn’t wait for my order to arrive. The day came and I was so excited to use the massage roller. I am on my feet all day from sun up to sun down and then some! I got the massage roller out and went to roll it along my foot and I felt a “click” the very first time I used my roller it snapped in half. Nothing dramatic, just a small click. I was devastated. I’m at my breaking point with my pain. So I emailed Stepprs and to my surprise they were able to get me a replacement roller and for my troubles sent me an extra pair of heel cushions! Something to mention, these insoles are thee best things that my feet have ever touched!!! Hands down will be ordering a back up pair just incase something happens. I refuse to take my shoes off now unless I’m heading to bed. They are so supportive. So cushioned. They have so much support without my arch aching. And from someone who works at the hospital for 10+ hrs a day and has tried everything to calm the pain of being on my feet all day, take it from me!! Absolutely love this company!

They have arrive and all I can say is…

They have arrive and all I can say is wow I have neuropathy in my feet and the pain has dropped to a all time low over them thank you very much 🙏🙏🙏

I'll give you one star ,for creativity…

I'll give you one star ,for creativity and a friendly vibe.....But,I never received a product for my July 1st order, so I can't say anything about it, other than where is order#992928? I never received it.

Best Insoles Ever!!!!

These are without question the the best insoles that I have ever purchased. I have bought like (15) pairs now.

Refunds are hard to get

First of all when you order, you think it’s coming from the US since they show that address on their website. As soon as you order you realize that they are actually coming from China, which then takes a long time to get to you. I finally received them and tried to use them. I did not get the comfort that maybe others received, ok, not a problem. They have a 90 money back policy. When I emailed them to ask how to do the refund, they first said ante to send me a replacement and a “gift” no need to return. However, if they don’t work why would I need more. I mentioned that. Then they wanted to refund me only because 40% without returns them. When I wrote back, that was not ok, they offered 60% refund. Be prepared to go back and forth. I still don’t know what the next offer will be. But honestly, they are false advertising on f you think a proper refund is possible.

The team contacted me to double check …

The team contacted me to double check my order. I had placed the wrong size, that helped a lot.