Stepprs (stepprs.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Ronald · 4 reviews · Experienced 2026-07-08 ·
★★★★★
I use shoe inserts because of my high arches and plantar faciitis.
I use shoe inserts because of my high arch, but both my feet started hurting badly, the right foot the worse, so I thought about trying the Stepprs.
The burning pain in my left foot went away almost immediately and hasn't come back the right foot was so much worse I am getting treatment for that now.
The Stepprs are allowing me to walk on the bad foot.
Im going to order several so I have them when they wear out.
Reply from Stepprs2026-07-24
Hi Ronald,
Thank you for taking the time to share your experience with us. We're so glad to hear your Stepprs have helped provide relief and made walking on your right foot more comfortable. Knowing they're giving your feet the comfort and support you need means a lot to us.
We're also grateful that you've chosen to order more pairs. At Stepprs, our goal is to provide lasting comfort and support with every step, and we're honored to be part of your daily routine.
-Emily
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Ian Sutherland · 2 reviews · Experienced 2026-07-21 ·
★★★★★
The company was very helpfgreat insoles ul in fixing…
The company was very helpful in fixing my incorrect order ,I received my pair on Friday. Put them in my runners and used them all weekend. Now have them in my work boots which I wear 12 hrs a day they feel great , as having flat feet. Will be ordering another pair.
Reply from Stepprs2026-07-21
Hi Ian,
Thank you for taking the time to leave us a review! We're so pleased we could help get your order sorted and that you've already been able to enjoy your Stepprs.
It's fantastic to hear they're keeping your feet comfortable whether you're out in your runners or spending long hours in your work boots. Knowing you're planning to order another pair means a lot to us. Thank you for your trust and support, and we're grateful to be part of your everyday comfort.
-Emily
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Jackie · 3 reviews · Experienced 2026-07-10 ·
★★★★★
I love my Stepprs
I love my Stepprs. I noticed the difference right away. After a few hours, I forgot that they were even there. I highly recommend this product.
Reply from Stepprs2026-07-20
Hi Jackie,
Thank you for taking the time to share your experience with us.
We're delighted to hear your Stepprs felt comfortable from the very beginning and fit so naturally into your day. Your recommendation means a great deal to us, and we're grateful you chose Stepprs to support your everyday comfort.
-Emily
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R Seb · 1 review · Experienced 2026-07-17 ·
★★★★★
Product doesn't resemble online content
Product doesn't resemble their promotional content
Reply from Stepprs2026-07-21
Hi Raphaël,
We're sorry to hear that your Stepprs didn't match your expectations.
We'd really appreciate the opportunity to learn more about your experience and see how we can help. Could you please reply with your email address and your order ID (listed under the Reference Number)? Once we have those details, we'll be happy to look into this for you and work toward a resolution.
Your feedback helps us improve, and we take it seriously. We will be reviewing this internally to ensure we continue delivering the best possible experience.
Thank you for bringing this to our attention.
- Emily
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Jake · 1 review · Experienced 2026-07-17 ·
★★★★★
They work great
They work great, and the company stands behind their products
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Liliane · 6 reviews · Experienced 2026-07-20 ·
★★★★★
I had forgotten that I had an ebook…
I had forgotten that I had an ebook within my email from my purchase last year. I tried to get the ebook and could not access it. Long story short I contacted the support team and asked if they could send me another ebook. To say they were fast is an understatement. They replied immediately to my email AND sent me the ebook.
This is what I call exemplary customer service. Kudos to the support/service team. 😊
Reply from Stepprs2026-07-21
Hi Liliane,
Thank you for taking the time to share your experience with us! We're so glad you reached out, and it was our pleasure to help you access your ebook again.
We're delighted we could get everything sorted quickly and make the process as smooth as possible. Your kind words about our support team truly mean a lot, and we sincerely appreciate your continued trust in Stepprs.
-Emily
The best insoles on the market by far! I swear by them for support and have them in all my shoes! Since wearing them, my ankle pain (life condition) has subsided big time! I have ordered 2 pairs for my husband amd ordered the wrong size. Contacted the team as I was going to return them and they told me to just keep them and sent me two new pairs free of charge! Now that's what I call customer retention! Thank you Stepprs!
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Ray Jones · 1 review · Experienced 2026-07-09 ·
★★★★★
This is not my first pair of stepprs
This is not my first pair of stepprs. My experience has been that they are miracle workers. I now have them in every pair of shoes I own. The comfort and support are amazing.
Reply from Stepprs2026-07-20
Hi Ray,
Thank you for your continued support and for taking the time to leave us another review! It truly means a lot to know Stepprs has earned a place in every pair of shoes you own.
We're delighted to hear you've consistently enjoyed the comfort and support our insoles provide. Your trust and recommendation mean so much to us, and we're grateful to be part of your everyday routine.
-Emily
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Jq · 3 reviews · Experienced 2026-07-14 ·
★★★★★
I have planter-fasintis
I have planter-fasintis, and I'm pain free since I bought steppers.
Reply from Stepprs2026-07-20
Hi,
Thank you for taking the time to share your experience with us! We're so happy to hear that Stepprs has made such a positive difference for you.
Knowing our insoles have helped you find relief from your plantar fasciitis truly means a lot to us. We sincerely appreciate your support and are grateful to be part of your comfort journey.
-Emily
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yvonne · 36 reviews · Experienced 2026-07-17 ·
★★★★★
Great company to order from product as…
Great company to order from product as described and it works great customer service is excellent quick to get back to you and very helpful
I would definitely 💯 recommend them
Reply from Stepprs2026-07-20
Hi Yvonne,
Thank you for taking the time to leave such a lovely review! We're so pleased to hear everything from your order to our customer support lived up to your expectations.
Your recommendation is greatly appreciated, and we're grateful you chose Stepprs. Thank you for your trust and support. We look forward to helping you stay comfortable for many more steps to come.
-Emily
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Sam · 1 review · Experienced 2026-07-18 ·
★★★★★
First time user
First time user. Fantastic will definitely buy more. What a feeling my feet have. No more burning feel.
Reply from Stepprs2026-07-20
Hi Sam,
Thank you for sharing your experience with us! We're so happy to hear your first experience with Stepprs has been such a positive one.
It's wonderful to know you're already noticing the difference and enjoying greater comfort throughout your day. We truly appreciate your support and look forward to keeping your feet comfortable with your next pair.
-Emily
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Stephen Fontaine · 1 review · Experienced 2026-07-16 ·
★★★★★
Heel Pain
I saw ads for the Stepprs supplying cushion for those suffering from plantar faciatis or heel pain, so I ordered some. I can agree they definitely soften the pain.
Reply from Stepprs2026-07-17
Hi Stephen,
Thank you for taking the time to share your experience with us! We're so pleased to know our insoles have brought you some relief.
It's encouraging to hear that Stepprs has helped ease your heel pain and made a difference in your daily comfort. We truly appreciate you choosing Stepprs, and we're grateful to be part of your comfort journey.
-Emily
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Simon Guest · 21 reviews · Experienced 2026-07-17 ·
★★★★★
As I work in steel toe capped boots all…
As I work in steel toe capped boots all day I thought I’d treat myself and it turned out to be one of the best things I’ve done.
These insoles are amazing, my feet ache less and they don’t get hot and sweaty.
Reply from Stepprs2026-07-17
Hi Simon,
Thank you for taking the time to share your Stepprs experience with us.
It means a lot to know our insoles have made your long days in steel toe boots more comfortable. We truly appreciate your trust and support. Thank you for choosing Stepprs, and we're proud to keep your feet comfortable and supported every step of the way.
-Emily
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richard lowndes · 1 review · Experienced 2026-07-09 ·
★★★★★
my feet are still ajusting to the…
my feet are still ajusting to the insoles. it seems to be getting better
Reply from Stepprs2026-07-20
Hi Richard,
Thank you for taking the time to share your experience with us! We really appreciate your feedback.
It's completely normal for your feet to take a little time to adjust to new insoles, and we're glad to hear things are already starting to feel better. We recommend replacing your original insoles with your Stepprs rather than placing them on top, as this usually provides the best fit and support. We hope your comfort continues to improve with continued wear, and we're grateful to be part of your comfort journey.
-Emily
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Christopher Masiarczyk · 2 reviews · Experienced 2026-07-17 ·
★★★★★
I never received them
I never received them, I ordered 5 pairs this time. I have bought them before and they were very comfortable I’m on my feet for 12 hour shifts.
Reply from Stepprs2026-07-18
Hi Christopher,
We're truly sorry to hear that you haven't received your order or any communication regarding it. We completely understand how disappointing and frustrating this must be, and we sincerely apologize for the experience.
We’d like to look into this and help resolve the issue as quickly as possible. I have sent you a request for additional information. Please provide your email address and order ID (under the Reference Number) so we I can investigate your concern.
Your feedback is important to us, and we will review this internally to help improve our service moving forward.
Thank you for bringing this to our attention.
-Emily
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customer · 3 reviews · Experienced 2026-07-17 ·
★★★★★
These insoles have helped me with…
These insoles have helped me with comfort for running.I had also received the wrong size due to not clicking my size on a second order and they have dealt with this by sending out the correct size now with no hesitation so great customer experience dealing with this so quickly and hassle free.
Reply from Stepprs2026-07-20
Hi,
Thank you for sharing your experience with us! We're so pleased to hear our insoles have helped make your runs more comfortable.
We're also glad the sizing mix-up was resolved quickly and that the replacement process was simple and hassle-free. Thank you for your patience and for your kind words about your experience with our team. We truly appreciate your support and are grateful you chose Stepprs.
-Emily
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Larry Bykerk · 1 review · Experienced 2026-07-08 ·
★★★★★
Love the product but delivery was very…
Love the product but delivery was very slow/disappointing
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RONALD · 2 reviews · Experienced 2026-07-14 ·
★★★★★
Excellent Customer Service! 5 Stars
About 3 weeks ago, I purchase 3 pairs of insoles from STEPPRS but I wanted to buy the 2.5cm height insoles. Unfortunately, I can’t find the option where to select the 2.5cm height insoles. The moment I made the purchase, I emailed the customer service right away and requested to change them to the 2.5cm height insoles instead of the regular massage insoles. They emailed back to me and said they will communicate it to the respective department. Unfortunately, when I received them, they were the regular massage insoles. I emailed Evelyn and Zendesk and they responded that they will do something about the mistake. To my surprise, they send me another 3 pairs of the 2.5cm height insoles that I really needed. That is what I call EXCELLENT CUSTOMER SERVICE. The height insoles were very good and the right height for me. They also help with my plantar fasciitis. This is the second batch of massage insoles that i ordered from STEPPRS. I will definitely recommend them again to my relatives, friends, and co-workers because we all work with safety shoes and STEPPRS definitely is an add on comfort to our heavy safety steel toe shoes. Thanks STEPPRS!!!
Reply from Stepprs2026-07-20
Hi Ronald,
Thank you for taking the time to share your experience and for continuing to choose Stepprs.
It's wonderful to hear they're providing the right level of comfort and support, especially during long days in safety shoes. Thank you for your recommendation and your continued trust in Stepprs. It means a great deal to our team.
-Emily
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Mark Loosmore · 21 reviews · Experienced 2026-07-16 ·
★★★★★
These have made a real difference to my pain
These have made a real difference to me. I suffer from arthritis in my right foot and this has taken almost all pain away.
Customer service also fab. Ordered one wrong size and they sorted with no questions.
Highly recommend
Reply from Stepprs2026-07-20
Hi Mark,
Thank you for taking the time to leave us such a kind review! We're delighted to hear that Stepprs has helped make such a meaningful difference to your daily comfort.
We're also pleased everything was sorted quickly when the wrong size was ordered. Making the process simple and stress-free is always our goal. Thank you for your recommendation and for putting your trust in Stepprs. It truly means a lot to us.
-Emily
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James · 1 review · Experienced 2026-07-14 ·
★★★★★
Wrong size
I was originally sent the wrong size as I ordered UK size 10 but got UK size 4, However, when I brought this issue up, it was immediately resolved and I was given a replacement order, free of charge, for the correct size and was all allowed to keep the mistake Order for free of charge. Great customers service.
Reply from Stepprs2026-07-17
Hi James,
Thank you for taking the time to share your experience with us! We sincerely appreciate your patience while we sorted everything out.
Although we're sorry the wrong size was sent initially, it's great to know the issue was resolved promptly and that you received the correct replacement without any hassle. Thank you for your understanding and your kind words about your experience. We truly appreciate your support and hope you enjoy your Stepprs.
-Emily