Stepprs (stepprs.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
M
Matthew Taylor · 3 reviews · Experienced 2026-07-12 ·
★★★★★
Ordered 3 weeks ago and still not arrived
Ordered 3 weeks ago and still not arrived , in Evri hub supposedly since the 29th June !, contacted customer service and all they gave me was the tracking number which I already had , very poor
Thank you for your reply , I have already emailed you on numerous occasions with all the information , I have today asked for a full refund as it is now over 3 weeks ago and I have ordered something else now , I paid for the insurance so as per my email as PLEASE REFUND
Reply from Stepprs2026-07-13
Hi Matthew,
Thank you for taking the time to share your experience. We're truly sorry to hear about the delay with your delivery and understand how frustrating it must be to wait this long without receiving your order.
We'd really like the opportunity to look into this for you. I've sent you a request for additional information, could you please provide your email address and order ID (under the Reference Number) so we can investigate your shipment and assist you as quickly as possible?
We appreciate your patience and look forward to resolving this for you.
– Emily
J
Jay Cardi · 1 review · Experienced 2026-07-12 ·
★★★★★
The worst shipping nightmare I’ve…
The worst shipping nightmare I’ve experienced - will not buy again - as far as the quality of the insole , highly overrated. My insoles did not last long . I used them constantly and they lost their suppprtive structure
Reply from Stepprs2026-07-13
Hi Jay,
Thank you for taking the time to share your experience. We're truly sorry to hear about the shipping issues and that the insoles didn't meet your expectations for durability and support.
We'd really like the opportunity to learn more about your experience and see how we can help. I've sent you a request for additional information, could you please provide your email address and order ID (under the Reference Number) so we can investigate this further?
Your feedback is important to us, and we appreciate you bringing this to our attention. We look forward to assisting you.
– Emily
Haven't even received the item and I already despise them.
Ordered one pair of insoles, expected to arrive in 6 to 8 days.
It's been 14 days, received 37 emails trying to make me order other stuff, 5 of which marked URGENT in the first 24h to add other times to the order with a limited never-to-return discount (it is still live on the site right now, two weeks later).
My item shipped 3 days ago. Has spend 1 full day in a despatch site in another continer, and another day, in another despatch site, in another continent. None of the two continents are the one I live in. Nor the one the item claimed to be shipped from.
Reply from Stepprs2026-07-10
Hi Davide,
We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we would like the opportunity to look into what happened and help resolve this.
We’d like to look into this and help resolve the issue as quickly as possible. I have sent you a request for additional information. Please provide your email address and order ID (under the Reference Number) so we I can investigate your concern.
Your feedback is important to us, and we will review this internally to help improve our service moving forward.
Thank you for bringing this to our attention.
-Emily
S
Steve · 3 reviews · Experienced 2026-06-30 ·
★★★★★
Carson’s Stepprs Review
After making a mistake on my order….
Evelyn in Customer Service came to the RESCUE!
After reviewing my concern, she immediately forwarded my update to the appropriate department.
She responded immediately.
And assured me she would PERSONALLY give my update attention and work with the correct department, I assume SHIPPING?…
The interaction was and is VERY PROFESSIONAL.
Thank You Stepprs
P.S.-Update 13 Jul. 2026.... Just got my Stepprs TODAY! Cannot wait to try them on! Shipping is fast and honest. Emily just responded to my review.... Will buy again. Definitely will come back.
THANK YOU Stepprs!
Reply from Stepprs2026-07-13
Hi Steve,
Thank you for your wonderful review! We truly appreciate you giving us the opportunity to assist you, and we're glad we could help make everything right.
Your trust and support mean a great deal to our team. Thank you for choosing Stepprs, and we're committed to providing a great experience along with the comfort and support you deserve.
-Emily
