The largest and best online source for shoe insoles, inserts, arch supports, orthopedic footwear, and more! With customized product recommendations from our product specialists, same-day shipment for orders placed before 2:00pm, and the largest selection of premium brands of shoe insoles and foot health merchandise, TheInsoleStore.com is your one-stop-shop to keep your feet feeling healthy and happy!
TheInsoleStore.com (theinsolestore.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 56% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-05.
Order experience goes well as long as you are happy with what you ordered. However, if you ultimately return something because it does not work out, you get hit with a restocking fee on top of having to pay for return shipping. This meant that for a $35 order, I am only getting $23 back if I am lucky.
This store takes weeks to deliver the product. They claim 2 days, but that is not the case. They also have a false return policy. Beware of this company
Placed order for PowerStep Archwear Sandals - Black Men’s 9. Order number 335426 item PWR- 11146 item held in original packaging, have order sheet as well as packaging sheet showing size as 7 . Had chat as well as sent photos of product company is cheating customers It’s clear mistake of company to have supplied wrongful size. Company confirmed that Sandals were shipped to my address but refused to exchange/ Return Vijay 954-470-0737
Ordered 2 special insoles and they were promptly delivered to Sweden. I was not sure what to expect with the website at first but after talking with their customer service (to fix an issue I made with my address) they were very responsive and friendly. Strong recommendation.
Just recieved my Birkenstock insoles and the box was empty! Sealed package so nothing ripped out of it - just the empty box inside the bag Wow that’s a rort and won’t be ordering from this company again - rip off
Never shopping here again. I was a first time shopper on this site and bought a pair $100 slippers which were hard as a rock and slippery. I tried to return (brand new condition) but was told no return or exchange option because they were discounted. After pushing hard they agreed to store credit but there is nothing I want from them. I’m sticking with sites like Amazon who don’t force customers to eat it when they don’t want a product. Lost me as a customer for life.
Do not order from this store. They shipped the package in a thin envelope with absolutely no protection. The box for the insoles was completely damaged, the insoles damaged also. I don’t understand why these companies can’t invest a buck or two for a bubble mailer at least. Spend the extra couple bucks to order directly from the manufacturers. My guess is they would care about the products they make enough to package them properly for shipping.
They were pinpoint accurate in addressing the needs of my child. And she said they were “sooooo comfy cozy daddy” so in fact, there was no trouble for her wearing them repeatedly as required.
2 months of waiting for 2 seperate packages original tracking number was invalid for one Finally have a tracking numbers but both packages seem to be held up for months After seeing the disclaimer on their site of no responsibility after theyve sent it , i gather this must happen often Dont bother
Ordered the following: Powerstep Pinnacle PLUS Orthotic Insoles w/Met. Pad which I like. I used them on a vacation that included a number of long walks and they were very comfortable.
Thank you so much for your feedback, Tom! We appreciate your business!
Very Good selection with reasonable prices.
Thank you for your feedback, Gregory! We appreciate your business!
It is difficult to decide which insole is the correct one for my feet. I have learned through trial and error. Ordering online is a challenging experience, however this company is the trust worthy and delivers evrything that is ordered.
Thank you for your feedback, Jackie! We're always happy to help with recommendations should you need them. We appreciate your business!
Exactly as described. Excellent fit. I wear a Size 6 women's shoe.
That's so great to hear, Felice! Thank you for your feedback & your business!
Thank you so much for your feedback, Manue! We appreciate your business!
We appreciate your feedback, David! Thank you for your business!
Insoles arrived quickly and as advertised. No problems whatsoever. Excellent experience!
Thank you so much for your feedback, George! We appreciate your business!
great website easy to use and delivered on time
Thank you for your feedback, David! We appreciate your business!
Great delivery and service. Very pleased.
We're so glad to hear it, Michael! Thank you for your feedback & your business!
DO YOUR INSOLES EVER GO ON SALE? OR DO YOU HAVE SPECIALS OCCASIONALLY? HOW ABOUT A SENIOR DISCOUNT?
Thank you for your feedback, Ann. We do often have sales. If you are signed up for our newsletter, you will receive notifications of sales and discounts. We do not have a senior discount, but our sales are very regular. If you need any further assistance, just let us know. We appreciate your business!
I use metatarsal support insoles. I usually order 3 or 4 pair in one order. I use the insole store because their delivery is always very timely and I am certain that the items ordered will be correct items delivered.
Thank you so much for your feedback, Sally! We appreciate your business!
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