The largest and best online source for shoe insoles, inserts, arch supports, orthopedic footwear, and more! With customized product recommendations from our product specialists, same-day shipment for orders placed before 2:00pm, and the largest selection of premium brands of shoe insoles and foot health merchandise, TheInsoleStore.com is your one-stop-shop to keep your feet feeling healthy and happy!
TheInsoleStore.com (theinsolestore.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 56% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-05.
I like the insoles except for the tiny squeak when I walk.
Thank you for your feedback, Susan! Using some baby powder in with the insoles usually helps with any squeaks. We appreciate your business!
Phone rep was extremely helpful in making my choice and delivery was fast. Many thanks!
Thank you so much for your feedback! We're so happy we were able to help. We appreciate your business!
The return experience is horrible ! These shoes were not true to size and between the return fees and shipping, it cost me about $25 to try on these shoes . VERY DISAPPOINTED !
Thank you for your feedback. We are so sorry to hear about your dissatisfaction with the return process. Since we are a small business that provides free outgoing shipping on all domestic orders over $20 USD, we unfortunately do not also provide return shipping. We will be reaching out to you via email regarding any costs/fees. We appreciate your business.
Good product, efficient delivery service
Thank you for your feedback, Roderick! We appreciate your business!
Everyone that I have talked with at TheInsoleStore has been very helpful, informative, and very kind. The product selection and quality is huge but that is a problem in guessing which product will work best for me.
That is so great to hear, Jay! Thank you so much for your feedback & business!
That's great, James! Thank you for your feedback & your business!
I am walking on cloud 9 it takes all of the pressure away from my feet.
Thank you so much for your feedback, Esther! We appreciate your business!
Just what I wanted. Exactly like the one I was given in the Dr. office. However, would like to have purchased more than one pair and take advantage of a volume discount not available on the website.
Thank you so much for your feedback! We appreciate your business!
Glad to find insoles in my extra wide 14 feet.
We appreciate your feedback, Peter! We're glad that we were able to provide the insoles you need. Thank you so much for your business!
Excellent product, excellent service and fair pricing.
Thank you for your feedback! We appreciate your business!
Insole design of round hump on heel probably not needed or too high and keeps pressing on my heel, which later hurts
Thank you for your feedback, Roberto. We're sorry to hear that the design isn't fitting your needs. 10 Seconds does offer a 60-day satisfaction guarantee, so we would be happy to take them back for refund or exchange. If you need help with a recommendation, don't hesitate to reach out to us. We appreciate your business!
My theinsoles is too wide to be worn. Length is fine. No way to tighten the width.
Thank you for your feedback, Lynda. We are so sorry to hear that the insoles are not working for you. Birkenstock does offer a 60-day satisfaction guarantee, so we would be happy to take them back for refund or exchange. We will reach out by email regarding that process. We would also be happy to help recommend a better suited product for you. We appreciate your business.
Insoles has helped my flat feet so much!!!!
We're so happy to hear that, Sharon! Thank you for your feedback & your business!
I placed an order, you gave me a delivery date, you delivered on time. There is nothing exceptional or negative about that.
Thank you for your feedback. We appreciate your business.
Good product. Reduced my foot pain.
We're so glad to hear that your pain was reduced, Felicia! Thank you for your feedback & your business!
The heel pads are totally uncomfortable, I cannot wear them.A total waste of money!!
Thank you for your feedback, Stewart. We are so sorry to hear that the heel pads did not work out for you. It is important to remember that not all products will work for all issues. We do have a 60-day return window, so we would be happy to take them back for return or exchange. We're also happy to help with recommendations for better-suited products for you. We will reach out by email regarding the return process. We appreciate your business.
The website is intuitive and easy to use. The prices seem to be fair. Delivery was very prompt. I have been using the products for a few years and am pleased with them.
Thank you so much for your feedback, Bob! We appreciate your business!
Thank you so much for your feedback, Jimmy! We appreciate your business!
I ordered a pair of insoles. Put them in my walking shoes. I love the way my feet feel when wearing them. I ordered another pair for myself and one for my husband. Great products, great service and free shipping. Who could ask for more?
That is so great to hear! Thank you so much for your feedback & your business!
I have used the Insole Store for purchasing my Powerstep Pinnacle insoles for some time. They have been delivered as ordered and on time. No problems.
We appreciate your feedback, Hope! Thank you so much for your business!
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