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Beauty & Well-being

XSTANCE

Claimed

105 reviews

4.7105 reviews
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About XSTANCE

Data updated
Website
thexstance.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
105 reviews
Replies to negative
100% (5/5)
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(800) 906-7255[email protected]thexstance.com

About this business

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.

Written by the business, not verified by us.

Is XSTANCE legit?

XSTANCE (thexstance.com) has a 4.7 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers frequently share that the insoles provide incredible relief for stubborn foot and heel pain, making daily walking and standing much easier and remarkably more comfortable. People also routinely praise the helpful customer service team for quickly resolving accidental order mistakes and ensuring a smooth purchasing journey. Some reviewers were not happy with the return process, noting that contacting customer support for returns or trying to fix order issues was extremely difficult and frustrating. A few individuals also mentioned that the very high arch support caused unexpected discomfort and additional physical pain instead of providing relief.

Auto-generated from all reviews of this business. For reference only.

What people say

A
ArmandoUnited States · 4 reviews · Experienced 2026-03-26 ·

Foot realignment!

Extend to insoles are amazing. I have put them in about four pairs of shoes already. I had a pain running down the side of my right leg there since I started using the insoles. It has gone no more pain I bought several for my wife, my daughter, my brother thumbs up. I’ll be buying more thanks.

Eddie AvalosUnited States · 1 review · Experienced 2026-01-22 ·

I placed two orders and wanted to…

I placed two orders and wanted to cancel one, reached out to customer service and despite it saying they reply within 24 hours and if you email within 24 hours they can cancel your order. They still shipped out my package and said I could return it. Well when I got my package they never replied to my multiple emails of me trying to reply to them. Will never order from them again.

Reply from XSTANCE2026-04-11

Hi there, Thank you for taking the time to share your experience! We genuinely appreciate all feedback, and we're truly sorry for the frustration and inconvenience this situation has caused you. We completely understand how upsetting it must have been to reach out multiple times, hoping for a resolution, only to feel unheard. That is never the experience we want for our customers, and we sincerely apologize that we fell short in this instance. Please know that we always aim to respond to every inquiry as promptly as possible, and in the order it was received. We're sorry that wasn't reflected in your experience this time around. If you still haven't received a reply from us, we'd kindly recommend checking your spam or junk mail folder, as our responses sometimes land there. If you're still unable to locate it, please don't hesitate to reach out to us again or call us at (800) 906-7255. We value your business more than words can express, and we truly hope to have the chance to turn this experience around for you. Thank you again for bringing this to our attention! -XSTANCE-

c
customerUnited States · 2 reviews · Experienced 2026-04-08 ·

Ordered a women's 9 and received a men's 9 - will not accept returns.

Ordered a women's 9 and received a men's 9. Even after repeated explaining that they had sent me the wrong size, I was told that a mens 9 is actually the same as a women's 9. It's not. THEY WILL NOT ACCEPT returns, even if the mistake was on their end. They offered 30% discount on the full price I paid. Don't waste your time and money with this company.

Reply from XSTANCE2026-04-11

Hi there, Thank you for taking the time to leave this review and we're truly sorry to hear that your experience left you feeling this way. We want to apologize that the wrong size reached you and we're sorry for the inconvenience it caused. We also want to gently clarify that accepting returns, especially when a customer receives an incorrect item, is something we absolutely stand behind. We would never want any customer to feel like they were left without a resolution, and we're sorry if that was the impression you were given at any point during your interaction with us. If there was any miscommunication along the way, we truly want the chance to make it right. We'd kindly ask that you reach out to us directly with any previous emails or records of your conversation with our team, and we will personally look into this for you right away. You can get in touch with us at [email protected] or (800) 906-7255. Your satisfaction means everything to us, and we would love the opportunity to turn this experience around for you!

M
Marjorie YoungUnited States · 7 reviews · Experienced 2026-02-13 ·

constant up sell 😔

While I love the product, I do not like the constant up sell for more products as I checked out! EDITED!!! 5 stars for the product! The xstance inserts fit my new NB running shoes perfectly and although I no longer run this helps with cushioning & stabilization for my problem feet issues (plantar fasciitis & support for arches etc)

Reply from XSTANCE2026-04-01

Hi there, We're so glad to hear you love our product, and that truly means a lot to us! On a different note, we're sorry you felt that way during the checkout process. The last thing we want is for anyone to feel overwhelmed or frustrated when they're simply trying to complete a purchase. Our intention with any additional offers is to make sure you don't miss something that could genuinely support your comfort and wellness journey, often at a much lower price than purchasing separately. We know that finding products that work can take time and money, so we try to surface relevant add-ons at checkout as a convenience, not a pressure. That said, we completely understand that too many pop-ups or add-ons can feel pushy, and that is not the experience we want to create for anyone. Your feedback is incredibly valuable, and we'll be passing it along to our team to take a closer look at how we can make the process smoother and more respectful of your time. Thank you for taking the time to share this with us. It's how we get better! - XSTANCE -

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