We really love the inserts we got and…
We really love the inserts we got and going to purchase more so we don't have to keep swapping them to other shoes
About XSTANCE
Data updated- Website
- thexstance.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 100% (5/5)
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About this business
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
Written by the business, not verified by us.Is XSTANCE legit?
XSTANCE (thexstance.com) has a 4.7 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently share that the insoles provide incredible relief for stubborn foot and heel pain, making daily walking and standing much easier and remarkably more comfortable. People also routinely praise the helpful customer service team for quickly resolving accidental order mistakes and ensuring a smooth purchasing journey. Some reviewers were not happy with the return process, noting that contacting customer support for returns or trying to fix order issues was extremely difficult and frustrating. A few individuals also mentioned that the very high arch support caused unexpected discomfort and additional physical pain instead of providing relief.
Auto-generated from all reviews of this business. For reference only.What people say
Courteous reply to my issue and…
Courteous reply to my issue and willingness to resolve it.
I had some lingering heel pain even…
I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basically pain free. The extra arch support I feel in yours made a big difference!
Saw advertisement on Facebook,ordered…
Saw advertisement on Facebook,ordered and delivered within days. Replaced insoles in three pairs of shoes. In a few days there was a noticeable improvement in foot comfort AND my back pain almost disappeared which I assumed was connected to not walking properly before using the XSTANCE insoles.
Response was good and consistent…
Response was good and consistent throughout.
Great support for their products
I Recieved a defective insole and emailed support. Support got back to me immediately and said a new one would be sent out at no charge. Appreciate businesses that back up their products and do not require you to pay for shipping a defective one back.
The insoles helped my feet immediately…
The insoles helped my feet immediately still not feeling great but much better
Relief in minutes
It was a matter of minutes that I felt relief in my foot pain. Had to do a little trimming to custom fit my shoe. Not sure how long they will hold up so I'm glad I ordered several pair. Highly recommended.
Your representative contact me by phone…
Your representative contact me by phone to help me to complete my order. Very nice and professional.
They are truly a blessing to our Feet 😇
These Insoles have really made a difference in my walking and standing. I bought some for my Husband and he feels the same. I told my work friend about them and she’s just as happy as I am. I’m truly grateful, thank you😇
Easy to order
Easy to order, didn’t like needing to close window to get out of loop of multiple sales pitches…
Helped him but not me😞 Refund in a flash!
While the inserts seem to be possibly helping my hubby, they're causing more pain for me. I emailed requesting the steps for returning my inserts. It was very easy to return the inserts and my money was returned quickly.
Wanted to return two unopened packages…
Wanted to return two unopened packages of these insoles. Only response is will get back to you in 24 hours. So far only response is a different claim number for each. Worst customer service ever.
Reply from XSTANCE2026-01-21
Hi Rose, We’re truly sorry for the frustration and concern this situation has caused. We understand how upsetting it can feel when you’re trying to arrange a return and things don’t seem clear right away, and we appreciate you taking the time to share your experience. We always aim to respond to all inquiries within 24 hours. If you didn’t receive our earlier emails, we kindly suggest checking your spam or junk folder, as our messages can occasionally be filtered there. Regarding the different claim numbers you received, these are automatically generated to help us properly track and process each request. This system allows our team to actively monitor your request, ensure nothing is missed, and reassure you that your case is being reviewed and handled. We’ll be getting back to you with updates as soon as possible. We’re also sorry to hear that the insoles didn’t meet your expectations, which led you to request a return. Please rest assured that we’re committed to making this right, and once the return process is completed, your refund will be issued accordingly. If you have any questions in the meantime or need further assistance, please don’t hesitate to reach out. We’re here to help and want to make sure this is resolved smoothly for you. - XSTANCE TEAM -
It has made such a difference in my walking wihout pain.
It has made such a difference in helping with my plantar fasciitis in my right heel/foot. I also got wider shoes wtih better arch support as well. Thank You So Much
Pain free at last !
Have tried others with little success. XSTANCE works for me finally and pain/ limp is gone. I now have these in three pairs of my shoes. Thank you for making a product that really works for me.
I am wearing them now
I am wearing them now! What a difference it makes in my day and night. My calluses seem to be much less because of good circulation. I am a believer!
As good as the $600 orthotics from the Dr.
the overall experience from purchase to delivery was excellent and I love the BOGO on 2 pairs of Xstance so that both my hubs and I can wear them in 2 sets of sneakers. Great promo! They do offer support for the arch and for the heels. I have classic heel spurs and I am not experiencing pain with the Xstance as I was. I think they actually rival my $600 podiatrist orthotics.
Great Customer Service
My issue was dealt with promptness and options were given which made a return effortless. Great customer service as well as product
Hip pain
Well, I’ve been suffering from hip pain, had a Dr tell me that because I’m 75 I might need a replacement. I also have fallen arches. Decided to see if the arches might be causing my hip issues. Put the XStance inserts in my shoes one week ago and what a difference. My gait has improved, I feel stable when I walk, and the hip pain is 75% better. These inserts are the best and very inexpensive compared to others I’ve seen.
Amazing Product, Amazing Price!
The product is amazing! It relieved my plantar fasciitis pain almost immediately. The pain was completely gone in 36 hours. I ended up ordering 4 more pairs for all of my shoes. Prior to this, I have tried everything from shots to braces to other insoles. They are extremely comfortable and work as advertised!
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