Arrived in a timely manner
Arrived in a timely manner. Fit was perfect. Took away Achilles tendonitis pain almost immediately.
About XSTANCE
Data updated- Website
- thexstance.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 100% (5/5)
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About this business
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
Written by the business, not verified by us.Is XSTANCE legit?
XSTANCE (thexstance.com) has a 4.7 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently share that the insoles provide incredible relief for stubborn foot and heel pain, making daily walking and standing much easier and remarkably more comfortable. People also routinely praise the helpful customer service team for quickly resolving accidental order mistakes and ensuring a smooth purchasing journey. Some reviewers were not happy with the return process, noting that contacting customer support for returns or trying to fix order issues was extremely difficult and frustrating. A few individuals also mentioned that the very high arch support caused unexpected discomfort and additional physical pain instead of providing relief.
Auto-generated from all reviews of this business. For reference only.What people say
My experience was good
My experience was good. I received an answer fast and helpful, Stephanie understood my situation well. You are making a big difference for everyone. Thank you
Quick response and follow up to my…
Quick response and follow up to my question.
Quick response,
Quick response, very pleasant customer service
Very helpful
Easy to work with
Easy to work with. 👍
Got a response quickly
Got a response quickly. Hope my products arrive soon
Great support
It took several tries to get hold of support, but when they did catch on, Stephanie was awesome and effective. She resolved my issue and stayed on top of it the whole way. Thank you.
Easy to order and pick out size
Easy to order and pick out size. Ordered for one for each member of my family and they all love them . Great for flat feet or plantar fasciitis.
I ordered one pair of your insoles to…
I ordered one pair of your insoles to see if they would work for me. I’ve done a very good job of relieving the pain in my foot. Since they are a reasonably priced item I purchased two more pairs for my other two shoes and have been very happy with the results. I would recommend these to anyone.
INSTANT COMFORT !!
As soon as I tried them, it felt so comfortable!!!
Great arch support.
Great reviews and the insoles are very nice. They have made a difference already. Each day my feet feel better so hopefully in time I will get a great result.
Great product that works heel pain is…
Great product that works heel pain is gone
Work boot inserts…
It’s been about a month since I’ve gotten these Pretty much on concrete all day long for at least 10 hours a day I weigh about 250 pounds work on big heavy equipment my knees and heels feel pretty good. I recommend these to anybody.
Customer service was good about getting…
Customer service was good about getting back to me but, had a hard time to get a full refund when I was tricked to get an extra pair, at the end of the transaction. Now, I have 4 pairs and I haven’t gotten any relief from plantar fasciitis, using the product for over a month now… frustrating
Reply from XSTANCE2026-05-19
Hi Bridget, Thank you for taking the time to share your experience - we genuinely appreciate it, and we're glad our customer service team was responsive in getting back to you. We're also truly sorry to hear about the frustration you experienced at checkout. The last thing we want is for anyone to feel overwhelmed or pressured when they're just trying to complete a purchase. Our intention with any extra offers is simply to make sure you don't miss any promotions available to you but we completely understand that too many pop-ups or add-ons can feel pushy, and that's not the experience we want to create. As for the plantar fasciitis relief - please don't give up just yet! We want you to feel the difference, and we're confident we can get you there. A couple of things that really help: first, make sure you're removing the factory insoles from your shoes before putting ours in - layering them can actually work against the support they're designed to provide. Second, our insoles do have a short break-in period, so we recommend starting with a few hours a day and building up gradually. Many of our customers start noticing a real difference once they've fully adjusted. You are not alone in this, and we are here for you every step of the way. Our support team is available 24 hours a day, every day, whether you need help with your refund, your order, or getting the best results from the product. If you've already reached out and haven't heard back, please check your spam folder as our reply may have ended up there. If not, reach out to us again at [email protected] and we will make sure you are fully taken care of!
Return of product
If was great experience and smooth transaction
I really enjoyed my tennis shoes now…
I really enjoyed my tennis shoes now that I have my insoles in them.
Response to a question…
Almost immediate response to a question about fit.
This review will sound 'corny'
This review will sound 'corny', however after purchasing XStance insoles I quickly realized the other insoles I had purchased ('Walk Hero') were not in the same 'league' as XStance (although XStance are more expensive). My doctor also recommended KURU shoes, however after spending $135 on a pair they did NOT help relieve the pain from my Plantar Fasciitis. Obviously, XStance cannot guarantee relief and may not work for everyone, however in my case, XStance was just short of a miracle for pain relief from Plantar Fasciitis.
Excellent product
Excellent product Recommendation to all
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