Three Nails

Hi Hugo, Thank you so much for the 4-star review! We are absolutely thrilled to hear that you love our design and style and we're so glad you're keeping the hat! We truly appreciate your honest feedback about the clothing running small. Sizing can be tricky and we take reviews like yours very seriously to help us improve our fit guides and future collections. We want to make sure your return process for the other items is as seamless and hassle-free as possible. Please feel free to head over to our returns portal, on our website or reach out to our customer support team at "[email protected]" if you need any help with that. Thank you again for your support and for helping us grow. We hope to welcome you back soon! God Bless!

Thank you so much for your support, Shedrick! We're thrilled to hear you had a smooth ordering experience, fast delivery, and that the hat fits perfectly. We're so glad you're loving the design as well! Thank you for being part of the Three Nails family. All glory to God.

Thank you so much for your support, Deb! We’re so glad to hear you’re loving the hat and its quality. Your encouragement means so much to our team. Thank you for being part of the Three Nails family. All glory to God.

Hey Jesus, Thank you for reaching out and we have some great news! Your order was officially packaged, scanned and shipped out first thing this morning. You should have a tracking number waiting in your inbox so you can follow its journey straight to your door. Just to follow the timeline, this order was placed on July 6th. Coming right off the 4th of July holiday and our major sale event, our warehouse team has been working around the clock to fulfill a massive volume of orders. We always want our community to have a great experience, so even though your order was right on time, we have still fully refunded your shipping costs as a gesture of our goodwill. We truly appreciate your patience and your support of our business during on of our busiest seasons of the year! Thank you and God Bless!

Thank you so much for your support, Robin! We're grateful to hear your husband loves his new athletic wear and that our mission means so much to you. We also appreciate your feedback on restocks and rewards for loyal customers—we'll be sure to share it with our team. Thank you for being part of the Three Nails family. All glory to God.

Hey Kevin, We completely understand how eager you are to receive your items and are so sorry for the frustration you are feeling. Just to help clear up the timeline, our records show this order was placed 3 days ago on July 6th. Coming right off the 4th of July holiday and our big sale, our warehouse team is packing and fulfilling orders as fast as they humanly can! Our website notes a standard window of 3 business days to process and pack orders during high-volume events, so your package is actually still right on track. However, we never want our customers to feel frustrated by the wait, so we have gone ahead and fully refunded your shipping costs as a gesture for the frustration. Our team is working hard to get your items out to you and as soon as it is packaged and ready for the carrier, a tracking number will be emailed directly to your inbox. We truly appreciate your patience and support as we get this heading your way! Thank you for being a part of the Three Nails Family! God Bless.

Thank you so much for your support, Kenley! We’re truly grateful to hear that you’re loving the hat and appreciate its clean design and quality craftsmanship. It’s especially encouraging to know you received so many compliments the very first time you wore it! Thank you for being part of the Three Nails family. All glory to God.

Hi Trisha, I am so incredibly sorry for the frustration and disappointment this has caused you and your 8-year-old. You are completely right—if a product doesn't fit your child based on our sizing chart, you should absolutely not be stuck with the bill. That is not the standard we hold ourselves to and I apologize that our sock return policy left you feeling stuck. We will always stand by our gear and we would never want you to pay for anything you don't love. As an organization, we are deeply rooted in integrity and that means doing what is right by our customers. Because your review doesn't include your order number, could you please email us directly at [email protected] or call us at ‪(612) 217-1061‬ with your email and order details? As soon as we hear from you, we will issue that full refund immediately. Thank you for sharing this feedback about the youth sizing. We will be sharing this directly with our product team to review our size charts so we can ensure they are completely accurate moving forward. We hope you’ll give us the chance to send you that refund—we truly appreciate your honesty. EDIT: Hi - I have found your orders and have fully refunded you for all the socks. Thank you and God Bless.

Thank you so much for your incredible support and for sharing this with us, Matt. We’re grateful to hear that the fit works so well for you, especially with the longer torso and overall feel of the shirts. But even more than that, hearing that the message and connections being made through the Three Nails symbol mean more to you than the clothing itself is incredibly encouraging. All glory to God.

Hello Elizabeth, Thank you for sharing your feedback, and please accept our apologies for the confusion and disappointment at checkout. We hold our practices to the highest standard and we want to clear up exactly how our sale works so you have complete visibility into your order! We are currently right in the middle of our biggest site-wide sale of the season, where items are already heavily marked down automatically. Because our system applies these deep discounts directly to each item, additional promotional codes are temporarily paused from stacking on top of those sale prices. Please rest assured that your 15% sign-up code is not lost! It is securely saved in our system and will be completely valid for you to use on a future order once our major site-wide sale wraps up. We have also gone in and discounted this order for the 15% to make up for any confusion. It's always about the mission and not the money, it's who we are as a company and we will always make things right for our customers! We truly appreciate your support and we know you love the quality of your new gear. If you have any questions or need help applying your code down the road, please reach out by calling/texting us at ‪(612) 217-1061‬. Thank you for being a part of the Three Nails Family and God Bless!

Thank you so much for your support, Patricia! We’re truly grateful to hear that you’re enjoying the value and quality of our products. We always want to provide meaningful offers while continuing to deliver products our customers can trust and love. All glory to God.

Hello Michael, Thank you for sharing your feedback, and we are so sorry for any confusion regarding your shipping costs! We always want to be completely transparent about pricing. To help clear things up, our website checkout system is designed to show the exact shipping rates right after you enter your address, well before the final payment is processed. The system actually requires you to review the final total—including shipping—and click the final "Place Order" button to complete the purchase. We never want you to feel caught off guard by a charge, so we have gone in and refunded your shipping costs in full. I hope this makes up for any frustration regarding this charge. Please reach out with any questions you may have, by calling or texting at ‪(612) 217-1061‬. Thank you for being a part of the Three Nails Family and God Bless!

Thank you so much for your continued support, Cathy! We’re truly grateful to hear that your husband loves the shirts and that the fit, style, and soft, cooling material work so well for him. It means so much to know you’ve come back to order multiple shirts over the years. Thank you for being a valued part of the Three Nails family. All glory to God.

Thank you so much for your kind words and support, Scott! We’re truly grateful to hear that you love the quality of our products. Even more encouraging is knowing that wearing Three Nails gives you opportunities to share the Gospel—that’s exactly the mission we pray our brand fulfills. Thank you for being a light for Christ and for being part of the Three Nails family. All glory to God.

Thank you so much for your support, James! We’re grateful to hear that you found our website easy to use. We’re always striving to make shopping as simple and enjoyable as possible. Thank you for being part of the Three Nails family. All glory to God.

Hey John! Thank you so much for being such a loyal customer and for taking the time to leave us a review! We are so glad you enjoy our selection. We really appreciate your honest feedback about the website navigation. We always want your shopping experience to be as smooth and easy as possible, so we will definitely share this with our web team to see where we can make some user-friendly updates. Thanks again for sticking with us—we appreciate you more than you know! God Bless!

Thank you so much for your continued support, Ashton! We’re thrilled to hear how excited you are to see the heavyweight cotton tees back. We love that their clean, simple design has become a favorite for you, and it means so much to know you’ll keep coming back for them. Thank you for being a loyal part of the Three Nails family. All glory to God.

Thank you so much for your continued support, Craig! We’re truly grateful for your loyalty and are so glad to hear that each of your purchases has gone smoothly. It means a lot to us that you continue to choose Three Nails. Thank you for being part of the Three Nails family. All glory to God.

Hi Steve, Thank you so much for being a loyal supporter and a promoter of our brand. We truly love having you in our community and we deeply appreciate your honesty here. Hearing that you felt we were trying to hide costs is very disheartening, as transparency and integrity are at the very core of who we are and what we stand for. We want to sincerely apologize for the frustration this caused! The Free Returns and Package Protection Fee, is completely optional and can be toggled off at checkout. When kept on, it actually waives all return shipping fees—meaning if something doesn't fit or you don't absolutely love it, your return shipping is entirely free. That being said, if the way it’s currently presented felt misleading or hidden, we do apologize for that. We take your feedback very seriously and are going to look closely at how this is displayed at checkout to ensure it is 100% clear and transparent for everyone moving forward. Thank you for holding us to a high standard—we truly appreciate you helping us grow and do better. God Bless!

Thank you so much for your support, Edwin! We’re grateful to hear that you’re enjoying our products. Your encouragement means a lot to our team. All glory to God.