Hi Martina,
We're sorry to hear that you were disappointed with your purchase.
Tickete is an independent ticketing platform, and our prices may differ from booking directly with the attraction due to supplier pricing, availability, and the services we provide. We understand how frustrating it must have been to later discover that a senior discount was available through the attraction's official website.
If you'd like us to review your booking, please email us at [email protected]. with your booking ID (it starts with "T"). We'll be happy to review your case and see if a partial refund or another resolution may be possible.
You can also reach us anytime through our Help Centre at tickete.co/help.
Regards,
Team tickete
Hi Etienne,
We're sorry to hear that your experience didn't meet your expectations.
We understand how disappointing it must have been to encounter large crowds and not be able to enjoy the experience as you had hoped. Visitor capacity and cabin allocation are managed by the attraction, but we appreciate you taking the time to share your feedback.
If you'd like us to review your experience, please email us at [email protected] with your booking ID (it starts with "T"). You can also reach us anytime through our Help Centre at tickete.co/help.
Thank you for bringing this to our attention.
Regards,
Team tickete
Hi Veridiana,
We're very sorry to hear about your experience. We understand how frustrating it must have been to believe your purchase hadn't gone through, only to later discover you had been charged.
We'd like the opportunity to review your case and make this right. Please email us at [[email protected]](mailto:[email protected]) with your booking ID (it starts with "T"), a copy of the tickets you purchased elsewhere, and any screenshots you may have of the checkout issue or payment confirmation. This will help us investigate what happened and review your case thoroughly.
You can also reach us anytime through our Help Centre at tickete.co/help. We look forward to reviewing your case and doing our best to resolve it.
Regards,
Team tickete
Hi Jan,
We're sorry to hear that your experience didn't meet your expectations.
Our prices may differ from the attraction's direct pricing due to supplier rates, availability, and the services we provide.
We're sorry to hear you experienced payment difficulties and that you were unable to purchase a ticket for your youngest grandchild at the same time.
If you'd like us to review your booking, please email us at [email protected] with your booking ID (it starts with "T"). You can also reach us anytime through our Help Centre at tickete.co/help, and we'll be happy to look into your case.
Regards,
Team tickete
Hi Leonardo,
We're very sorry to hear that you were unable to visit the museum, and we sincerely hope you're feeling better.
We completely understand how disappointing it must have been to miss your visit due to unexpected health issues, especially when this museum meant so much to you. While ticket availability and cancellation policies are set by the museum, we truly hope you'll have the opportunity to visit again on your next trip to Amsterdam.
If there's anything we can assist you with, you can always reach us through our Help Centre at tickete.co/help or by email at [email protected].
Regards,
Team tickete
