Hi Juan,
We're sorry to hear about your experience.
We understand how frustrating it can be when a booking is made by mistake. Unfortunately, cancellation and refund policies are set by the attraction and are clearly displayed before purchase and on the checkout page. For tickets that are marked as non refundable, we're unable to override the attraction's policy, even if the request is made shortly after booking.
If you'd like us to review your booking, please email us at [email protected] with your booking ID (it starts with "T"). You can also reach us anytime through our Help Centre at tickete.co/help. We'll be happy to look into your case and see if there's anything we can do.
Regards,
Team tickete
Hi Arno,
We're very sorry to hear about your experience and understand how frustrating it must have been to discover that you had been charged twice after being advised to purchase another ticket.
This is certainly not the experience we want our customers to have. We'd like to investigate what happened and review the duplicate payment with our payment provider and the attraction if necessary.
Please email us at [email protected] with your booking ID (it starts with "T") and any details of the second charge.
We'll review your case as a priority and do everything we can to resolve it as quickly as possible.
Regards,
Team tickete
