TickPick

感谢您抽出时间分享反馈。我们理解在管理多个票务 listing 时可能会出错，但想就您订单的情况做进一步说明。 根据我们对交易的核查，最初发给买家的票日期有误。我们协助处理了退票，TickPick 最终为买家提供了正确日期的替换票，确保其能正常参加活动。 由于需要更换门票，TickPick 产生了额外成本。账户上收取的 212.50 美元是用于覆盖该额外成本的罚金，依据我们的卖家政策收取。 同时需要说明，我们从未收到过任何表明您会在票源到位后提供正确门票以完成交易的沟通。此外，您投诉中提及的邮件 TickPick 并未收到。附件邮件的收件人和发件人字段均显示为您自己的邮箱地址，说明该邮件并未发送至我们团队。 对于此次沟通及订单处理过程中造成的任何困惑，我们深表歉意。但该收费并非随意收取，也非借此牟利，而是因为 TickPick 在最初发送错误门票后，为买家更换正确门票产生了额外费用。 感谢您的反馈，希望以上说明能帮助您更好地了解此次交易的背景情况。

Thank you for taking the time to share your feedback. After reviewing your account, we confirmed that your tickets were listed using our Autolist feature and were sold through one of our third-party marketplace partners. Once the sale was completed, the order became a binding transaction, and TickPick was contractually obligated to fulfill it. When you requested to cancel the order after it had been confirmed, the third-party marketplace assessed a dropped sale penalty against TickPick. In accordance with the Seller Policy that you agreed to when listing your tickets on our platform, you are responsible for any penalties incurred as a result of a canceled sale. These policies are in place to protect the integrity of the marketplace for both buyers and sellers. While we understand this was not the outcome you were hoping for, the charge was applied in accordance with the terms agreed to when using our platform and was not assessed arbitrarily. We appreciate your feedback and wish you all the best moving forward.