Tineco Intelligent Technology Co., Ltd.

Dear Quicksilver, Thank you for sharing your feedback. We take your comments seriously and would like the opportunity to review your case further. Please send us your contact details through the Trustpilot platform so our dedicated support team can investigate your case and follow up with you as soon as possible. Warm regards, Tineco Customer Care

Dear Ruth, Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a positive experience with our product and service. Your kind feedback means a great deal to us and motivates our team to continue providing the best possible products and customer support. If you have any questions or need any further assistance, please don't hesitate to contact us. We're always happy to help. Thank you again for choosing Tineco. We truly appreciate your support and look forward to serving you again in the future. Best regards, Tineco Customer Service

Dear Yurisleidy Perez, Thank you so much for your lovely compliment on our customer service and vacuum mop! We are overjoyed that you love Tineco. We will keep delivering great products and service for you. Best regards, Tineco Customer Service

Dear Jane Ann Wells, We really appreciate your kind words about our support team! It means a lot that we could respond to your inquiries timely and keep you updated. We’re thrilled to have you as our lifelong customer. Best regards, Tineco Customer Service

Dear Natalia, We have carefully read your feedback regarding the charging failure of your machine and the follow-up communication process with our support team. We hope to fully sort out your case and provide you with a proper solution. Could you please share your contact information via the official Trustpilot channel so our dedicated supervisor can reach out to you promptly? Best regards, Tineco Customer Service

Dear Nicki Petraccaro, Thank you for your sincere long-term usage review! We’re happy this cleaner eases your daily cleaning work as a full-time nanny. We’ve noted your feedback about clean water tank mould buildup and will pass this suggestion to our product team for optimization. Hope we can bring you better experience in the future. Best regards, Tineco Customer Service

Dear Moira Sherman, We sincerely apologize for the unpleasant experience you had during your product registration call. We’d love to assist you with completing your vacuum registration properly. Please share your contact information via the official Trustpilot link, and our professional team will get in touch with you right away to help finish the registration step by step. Best regards, Tineco Customer Service

Dear Dominica Labarr, We have noticed your feedback regarding your warranty replacement request and fully understand your eagerness to receive your new vacuum cleaner. Our professional support staff has taken charge of your order and will contact you as soon as possible to sort out relevant logistics information for you. Please kindly check your mailbox for our follow-up communication. Best regards, Tineco Customer Service

Dear Marina, We’re thrilled to receive your wonderful review for Tineco Go 205! It’s wonderful that this lightweight vacuum delivers strong suction, long battery life and comes with practical attachments for narrow corners and stairs. Thank you for your full recommendation. Best regards, Tineco Customer Service

Dear Jeff, We have read your feedback carefully. We would like to look further into your warranty case and find a proper solution for you. Please share your contact information via the official Trustpilot link, so our dedicated team can follow up with you right away. Best regards, Tineco Customer Service

Dear Mike Gill, Thank you very much for your compliment on our customer service. It brings us great joy to know we could offer you satisfying support. We will keep improving our service all the time. Best regards, Tineco Customer Service

Dear nizhf, We really appreciate your positive feedback on Floor One S9 Master! The all-in-one sweeping and mopping design plus convenient self-cleaning function are designed to cut down housework burden. It’s wonderful to know it greatly simplifies your daily life. Thank you for your recommendation! Best regards, Tineco Customer Service

Dear Steph G, We sincerely apologize for the inconvenience caused by the machine’s inability to slide under low standard cabinets, which ruined your shopping experience even though the cleaning performance meets your expectations. We want to communicate with you thoroughly to listen to your detailed feedback and record your suggestion for product optimization. Please share your contact information via the official Trustpilot link so our dedicated team can reach out to you promptly. Best regards, Tineco Customer Service

Dear Melissa B, Thank you so much for your long-term trust in Tineco since 2020! We’re thrilled that our products have become an essential cleaning helper for your family with pets and kids. Your continuous support means everything to us. Best regards, Tineco Customer Service

Dear Chihiro, Thank you so much for your lovely review! We are glad that this cleaner handles daily dust, hair and light sticky stains far better than traditional mops, bringing convenience to your daily cleaning. We really appreciate your recognition. Best regards, Tineco Customer Service

Dear Weichen Zhang, We’re delighted to hear you are fully satisfied with Floor One S9! Its all-in-one vacuum & mop design works perfectly for pet households, and the handy self-cleaning function leaves floors bright and spotless. Thank you for your support. Best regards, Tineco Customer Service

Dear Jiaming Li, Thank you for taking the time to share your nice review! We’re thrilled that our lightweight design greatly simplifies your daily cleaning, and glad you have no complaints with the machine. It’s our honor to earn your full five-star recognition. Best regards, Tineco Customer Service

Dear Scarlett, Thank you for your lovely review of our vacuum! We’re glad the large dust bin brings you great convenience during daily cleaning. Hope our product can keep simplifying your housework. Best regards, Tineco Customer Service

Dear Aline S. Reynoso, We are thrilled to receive your great review of Floor One Stretch S6! It’s fantastic to know this all-in-one cleaner cuts your cleaning time in half and safely cleans both wooden and tile floors without scratches. Thank you for your trust and recommendation. Best regards, Tineco Customer Service

Dear Harold James, Thank you so much for your wonderful feedback on the Floor One S7 Ultra! We’re delighted that you love its solid build quality and outstanding floor cleaning performance. It’s great to hear the self-cleaning function saves you the trouble of manual washing. We truly appreciate your recognition and support. Best regards, Tineco Customer Service