Tiny Land

Dear customer, Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced. After reviewing our records using your name, we were able to locate your order. We found that the product purchased on May 14 was actually our Baby Walker, which is a pre-order item with an estimated shipping date in late June. As a result, the order has not yet shipped. We also searched our email, chat, and support records using your name, email address, and order number, but unfortunately we could not locate any previous inquiries from you. We're not sure whether the messages may have been sent from a different email account or if there was a technical issue that prevented them from reaching us. Regardless of the cause, we sincerely apologize that your concerns were not addressed sooner and for any confusion regarding your order status. Our customer care team will contact you as soon as possible to assist with your order and provide the latest updates. Alternatively, you are welcome to reach us directly at [email protected], and we will be happy to help. Thank you for giving us the opportunity to address this matter. Best Regards, Tiny Land

Dear customer, Thank you for your feedback. We’re sorry to hear about your experience. We would like to clarify that the shipping protection offered during checkout is completely optional and is not required to place an order. We understand that the checkout experience may have caused confusion, and we appreciate you bringing this to our attention. The purpose of the shipping protection is to provide additional coverage in situations that may occur after a package has been marked as delivered by the carrier, such as theft or loss from a customer's doorstep. Regardless of whether shipping protection is purchased, our team is always here to help if a package is damaged or encounters issues during transit. Our customer care team has already reached out to you directly via email to better understand what happened and work toward a resolution. We look forward to hearing from you and appreciate the opportunity to address your concerns. Best regards, Tiny Land