小心这家公司。我对这家公司的主要不满是，当我订购他们的数字程序和纸质版本时，我得到的“奖金”之一是精英狗俱乐部的 30 天免费试用。这出现在我购买 67 美元的电子邮件收据上。我看到了包含购买确认的电子邮件，但没有阅读后续所有关于如果我不在 30 天内取消订单，我将自动被收取每月 67 美元的费用的所有废话。今天，当我的信用卡因第一次 67 美元的经常性费用而被扣时，我意识到我已经爱上了这种“免费”试用。只有这样，该网站才会告诉您它已清晰打印（是的，在一封没有人阅读的长电子邮件收据的底部）。另外，我发现培训课程对我 7 个月大的杜宾犬没有帮助。我额外支付了 70 美元购买的培训“书”花了两个多星期才到达，里面是一堆装在螺旋活页夹里的打字纸，上面全是错别字。我觉得这门课程没有帮助，打算尝试另一家公司。一家有道德的公司不会试图通过提供定期月度会员资格来实现“快速”。我从公司收到的电子邮件是，我的卡已经被收取了第一笔经常性月费。一家有道德的公司至少会在向我的卡扣款之前通知我。这显然发生在很多其他人身上，他们认为自己从 Train Pet Dog 购买了一次性产品，因为他们弹出了一个很长的部分，内容是关于取消您的经常性费用、如何通知您以及如何避免未来收费。他们在欺骗人们。
TrainPetDog 回复2025-10-23
Hi Debra, we are sorry to learn about your experience with us. Had you written to our customer support, we would have refunded your payments immediately. If you can email to [email protected], we can look into your order and refund your payments. Sorry again that you didn't like our product.
Hi Troy, Apologies for the confusion caused. The charges showed up because we received the payments. Today, we have also received your email regarding refund.
Since we offer no questions asked 120-day money back guarantee, we are refunding your charges immediately. You should see them in your credit card statement in the next 4-5 working days.
We wish you happy training times with your furry companion.
Hi,
We truly appreciate you taking the time to share your experience. While we’re sorry to hear that our training guide didn’t meet your expectations, especially as a seasoned Husky owner, we value all feedback—positive or critical—as it helps us improve.
We absolutely agree that Huskies are a unique and challenging breed. Their intelligence, independence, and energy can be overwhelming for many owners, which is why our training materials are breed-adjusted and emphasize patience, structure, and consistency—especially during early stages like potty training. That said, we recognize that one size doesn’t always fit all, and not every method works the same for every dog or every household routine. Your concerns are valid, and we’re reviewing our materials to ensure this kind of nuance is clearer for other Husky owners.
As for the potty training guidance, our intention is not to create hardship, but to support early routine-building that accelerates long-term success. We do understand that every owner’s lifestyle is different, and we’re always happy to help modify routines to fit your situation better through our 1-on-1 trainer support.
Regarding your comments about billing: We’re very transparent that our free trial transitions into a paid membership after the trial period ends, unless canceled. This is noted during sign-up as well as in subsequent emails, and we always offer prompt cancellations and refunds when requested. We're sorry for any frustration caused and are glad to hear your issue was ultimately resolved.
We take all reviews seriously and use them to strengthen both our programs and customer experience. Thank you again for sharing your thoughts—and for your deep dedication to the Husky breed.
Warm regards,
The TrainPetDog Team
