Transak

Thank you for taking the time to share your feedback. We're sorry to hear that you experienced an issue while trying to use Apple Pay. We reviewed your recent activity and can see that you placed three orders. One of the orders was unsuccessful due to a payment failure, while the other two orders placed using Apple Pay were processed successfully from our end. Could you please let us know if you are still experiencing this issue? If so, we'd be happy to investigate further. We recommend reaching out to our live chat support while attempting the transaction so our team can assist you in real time and help identify the cause of the payment failure. We sincerely apologize for the inconvenience caused. If your issue has since been resolved, we'd greatly appreciate it if you would consider updating your Trustpilot review to reflect your overall experience with Transak.

Thank you for taking the time to share your feedback. We're sorry to hear that you found the experience complicated and unintuitive. We'd genuinely like to understand what part of the process caused difficulty so that we can investigate and improve. Unfortunately, your review doesn't provide enough detail for us to determine what went wrong. If you're willing, please contact our support team and let us know which step you found confusing, whether it was verification, placing an order, making a payment, or something else. If possible, please also include a screenshot or screen recording of the issue. Your feedback is valuable to us, and we'd appreciate the opportunity to better understand your experience and assist you.