Transak

Hi There, Thank you for taking the time to share your feedback. We understand your concerns about being asked to provide your Social Security Number (SSN), and we appreciate the opportunity to clarify why this is required. For users in the United States, Transak is required to comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and other financial regulations. As part of these requirements, U.S. users completing Standard KYC may be asked to provide their SSN so that their identity can be verified through our regulated banking and compliance partners. This helps protect our users, prevent fraud and identity theft, and ensure compliance with applicable regulations. Your SSN is requested solely for identity verification and regulatory compliance purposes. It is not collected for unrelated reasons, and we take the security and privacy of customer information very seriously. We appreciate your feedback and hope this explanation provides greater clarity. If you have any additional questions about our verification process, please don't hesitate to contact us. Kind regards, Shubhadip Transak Support Team

Hi Guy, Thank you for taking the time to share your feedback on Trustpilot. We understand your concerns regarding the fees for your recent BNB purchase, and we appreciate the opportunity to clarify how they are calculated. The total fee for a transaction may include Transak's service fee, any applicable partner (wallet) fee, and the blockchain network (gas) fee. These fees support secure payment processing, liquidity sourcing, blockchain settlement, and regulatory compliance. After reviewing your order, we confirmed that the total fee charged was 1.64 USD on a 20 USD purchase. This matched the fee displayed before you confirmed the transaction, and no additional or hidden charges were applied after checkout. You also received the exact amount of BNB that was quoted at the time of purchase. For your privacy and convenience, we've shared the detailed fee breakdown with you separately via email. We'd also like to clarify that the complete fee breakdown and the exact amount of cryptocurrency to be received are displayed before an order is confirmed, allowing you to review all costs before deciding whether to proceed. As a general rule, larger transaction amounts typically result in a lower fee percentage relative to the total purchase amount. You can also preview estimated fees before placing future orders by logging in with your registered email address at: https://global.transak.com. We appreciate your feedback and hope this explanation helps clarify the situation. If you have any further questions or need assistance, please don't hesitate to reach out. Kind regards, Shubhadip Transak Support Team

Thanks a lot for leaving your review. We sincerely apologize for the inconvenience and concern this situation has caused. We completely understand how worrying it can be to notice an outgoing Bitcoin transfer that you do not recognize. After carefully reviewing your recent order and the associated blockchain activity, we have sent you a detailed email explaining our findings, Transak’s role in the transaction, and the recommended next steps. We kindly request that you review the email sent to your registered email address. If you have any further questions or require additional clarification, please feel free to reply directly to that email, and our team will be happy to assist you further.