I found there was very little personal…
I found there was very little personal help from this company, with no phone no where i could actually speak with someone. I ended up loosing money because they suspended my account saying my identity was not completed. What I find annoying is they where happy to take my money but then when it came to withdraw I was locked out
Hey There, Thank you for taking the time to share your feedback. After reviewing your account, we can confirm that it was disabled on **8 February 2026** after it did not meet our internal risk requirements. As a result, your account is permanently restricted from using Transak's services. For security reasons, our internal risk policies and the specific factors considered during these reviews are confidential, so we're unable to provide further details. We'd also like to clarify one point from your review. Transak does not operate or manage customer crypto wallets, nor do we have the ability to prevent withdrawals from them. We facilitate the purchase and sale of cryptocurrency, but once the crypto has been delivered to your wallet, it remains under your control and that of your wallet provider. If the withdrawal issue you mentioned relates to your wallet, we'd genuinely like to understand more about what happened. We've sent you an email requesting additional details so we can clarify the situation and assist wherever possible. We sincerely regret that your experience did not meet your expectations and appreciate the opportunity to address your concerns.