Transak

We're sorry to hear about your experience and understand how upsetting this situation must be. After reviewing your recent orders, we can confirm that they were successfully processed from our end and the cryptocurrency was delivered to the wallet address provided during your purchase. You can verify this by logging into your account at global.transak.com. We also noticed that an outgoing transaction occurred from your wallet shortly after the funds were delivered. Based on the blockchain records, the assets were transferred out after they reached your wallet. As a payment provider, Transak's role is limited to facilitating the purchase and delivery of cryptocurrency to the wallet address specified by the customer. We do not have access to customer wallets, private keys, or the ability to move funds after delivery. Only the wallet owner, or someone with access to the wallet's private keys or recovery phrase, can authorize outgoing transactions. Since Transak is separate from your wallet provider, we recommend contacting your wallet provider as soon as possible if you believe your wallet has been compromised. We also encourage you to report the incident to the appropriate law enforcement or cybercrime authorities.

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your concern regarding the fees. After reviewing your recent transactions, we can confirm that your buy orders were processed successfully from our end. We'd like to clarify that Transak acts solely as a payment provider that enables users to buy and sell cryptocurrencies. Before any order is confirmed, all applicable fees are displayed transparently in the order summary and again on the final confirmation screen, allowing users to review the complete cost before proceeding. If the fees were not displayed to you as expected, we'd genuinely like to investigate this further. Please reach out to our live chat support team through our website so we can review your experience in detail. We appreciate your feedback, as it helps us improve our service. If we're able to clarify your concerns and resolve the issue, we'd be grateful if you would