Transak

Hi Tommy, Thank you for taking the time to leave a review on Trustpilot and for giving us the opportunity to look into your concerns. We're sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when you've completed your payment but have to wait longer than expected for your BTC to appear in your wallet. After reviewing your account, we confirmed that your BTC purchase associated with Order ID: 9bb7a53b-7c56-4ead-b22a-3ac7af54ca9a was processed successfully from our side. The cryptocurrency was transferred within approximately 16 minutes of the order being placed. The remaining delay was due to the time required for the Bitcoin blockchain to confirm the transaction before it became visible in your wallet. As you rightly pointed out, the Bitcoin network can sometimes be slower than other blockchains. Bitcoin transactions are confirmed by network validators, and confirmation times can vary depending on network congestion and how transactions are grouped into blocks. This is a characteristic of the Bitcoin network itself and is outside of Transak's control. We also confirmed that the BTC was successfully delivered to the wallet address you provided during checkout and was subsequently moved from that wallet. For your privacy and security, we've shared the relevant transaction details and blockchain records with you separately via email. We appreciate your understanding regarding the nature of Bitcoin confirmations and hope this explanation helps clarify what happened. If you have any further questions or require assistance, please don't hesitate to reach out. Kind regards, Shubhadip Transak Support Team

Hi Ming, Thank you for taking the time to leave a review on Trustpilot and for giving us the opportunity to look into your concerns. We're sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when you've completed your payment but have to wait longer than expected for your cryptocurrency to appear in your wallet. After reviewing your account, we confirmed that your USDT purchase associated with Order ID: 121da926-188e-4095-b562-9f599c117bc9 was processed successfully from our side within approximately one minute. The additional time occurred while the transaction was being confirmed by the blockchain network before the funds could be reflected in your wallet. Blockchain confirmation times can occasionally increase during periods of higher network activity. This is a characteristic of blockchain networks and is outside of Transak's control. In some cases, wallet synchronization or visibility issues may also delay the display of incoming cryptocurrency, although this depends on the wallet provider rather than Transak. For your privacy and security, we have shared the relevant transaction details and blockchain records with you separately via email. We sincerely apologize for the delay and appreciate your patience. If you have any further questions or require assistance, please don't hesitate to reach out. Kind regards, Shubhadip Transak Support Team

Hi Oscar, Thank you for taking the time to leave a review on Trustpilot and for giving us the opportunity to look into your concerns. We're sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when you've completed your payment but are still waiting for your BTC to appear in your wallet. After reviewing your account, we confirmed that your BTC purchase associated with Order ID: 6b998809-fe65-4a9c-91df-5b6e1ea6d588 was processed successfully from our side within approximately two minutes. The additional time occurred while the transaction was being confirmed by the Bitcoin blockchain before the funds could be reflected in your wallet. Bitcoin transactions can occasionally take longer than other cryptocurrencies because their required confirmations depend on network congestion and how transactions are grouped into blocks by miners. This is a characteristic of the Bitcoin blockchain itself and is outside of Transak's control. We also verified that the BTC was successfully delivered to the wallet address provided during checkout and was subsequently moved from that wallet. For your privacy and security, we've shared the relevant transaction details and blockchain records with you separately via email. If you experience a similar issue in the future where the blockchain shows the transaction as complete but the funds are not immediately visible, it may be due to a wallet synchronization or visibility issue. In such cases, your wallet provider will be best placed to assist, as Transak facilitates the purchase and blockchain delivery of cryptocurrency but does not manage third-party wallets. We sincerely apologize for the delay and appreciate your patience. If you have any further questions or require assistance, please don't hesitate to reach out. Kind regards, Shubhadip Transak Support Team