Transak

Thank you for taking the time to share your feedback. We're sorry to hear about the confusion and understand your concern. We reviewed your account and can confirm that your Transak account is currently active. You can verify this by logging in to global.transak.com. We can also see that your recent buy order was processed successfully, and your account is able to place sell orders as well. From your review, it appears you may be referring to another service or wallet. Could you please elaborate on what you mean by "sent to the wrong account" and which platform or wallet you're referring to? This will help us better understand your concern and assist you accordingly. For the quickest assistance, we recommend reaching out to our live chat support with the relevant details. Our team will be happy to investigate your case in real time and help resolve any issues. If your feedback was intended for another service and you find that your experience with Transak has been different, we'd greatly appreciate it if you would consider updating your Trustpilot review.

We're sorry to hear about your experience and understand how upsetting this situation must be. After reviewing your recent orders, we can confirm that they were successfully processed from our end and the cryptocurrency was delivered to the wallet address provided during your purchase. You can verify this by logging into your account at global.transak.com. We also noticed that an outgoing transaction occurred from your wallet shortly after the funds were delivered. Based on the blockchain records, the assets were transferred out after they reached your wallet. As a payment provider, Transak's role is limited to facilitating the purchase and delivery of cryptocurrency to the wallet address specified by the customer. We do not have access to customer wallets, private keys, or the ability to move funds after delivery. Only the wallet owner, or someone with access to the wallet's private keys or recovery phrase, can authorize outgoing transactions. Since Transak is separate from your wallet provider, we recommend contacting your wallet provider as soon as possible if you believe your wallet has been compromised. We also encourage you to report the incident to the appropriate law enforcement or cybercrime authorities.