TranslateSwift

Dear Clay, Thank you for sharing your side of the story. As we previously explained to you by email, and in response to your earlier review which has since been removed by Trustpilot, the order you placed was not for a NAATI-certified translation. We also shared the invoice with you confirming the certification type selected at the time of purchase. Your order was placed as a standard certified translation, and that is exactly what was delivered to you. After delivery, you realized that you needed a NAATI-certified translation and requested that we provide one. Our team explained that this was not possible, as each certification type is handled by a different accredited translator. Our team did not demand an additional payment. Instead, they guided you to place a new order with the correct certification option. To help with the situation, we also offered you a 25% discount on your next order. We do not request or collect customer reviews through Facebook. Trustpilot is our primary review platform, where we currently maintain an aggregated rating of 4.6 stars. Thank you for your time. We hope to have the opportunity to serve you again in the future. Kind regards, TranslateSwift.